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Desjardins Insurance Auto Insurance Reviews

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(266 reviews)
Desjardins Insurance
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.1%
Agent/rep availability
11.1%
Agent/rep knowledge
11.1%
Agent/rep language skills
3.7%
New purchase experience
3.7%

Top negative trending topics ?

Agent/rep attitude
37.0%
Cancellation experience
22.2%
Claim - adjuster
22.2%
Agent/rep availability
18.5%
Claim - not-at-fault
18.5%
Claim processing time
18.5%
Agent/rep knowledge
14.8%
Rates competitiveness
14.8%
Agent/rep callbacks
11.1%
Rates at renewal
11.1%
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(11)
Tags
Agent/rep attitude (1) Billing/payments (1) Cancellation experience (1) Claim - rental car (1) Complaints/ombudsman (1) Discounts, deals, rewards (1) Insurance Rates, Prices (8) Policy changes experience (1) Policy coverage (4) Rates at renewal (2) Rates competitiveness (2) Rates for good drivers (5) Rates in bundle (2)
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Unprofessional Service

by Rian on Jul 30, 2013
2 out of 5 stars

Claim ajuster failed to return my call, or to talk to my garage. Refused to listen or accept the extended damage after my car was assessed by the aprasier. Whenever she called me, she told me my car rental was due and the insurance co. would not cover it. She ignored the fact and just left me face the problem on my own. Unbelievable attitude and arrogant.

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Review topics
Claim - rental car