Desjardins Insurance Auto Insurance Reviews

I will never recommend this place to anyone. They have messed up account information, and over charged.
We had to put a claim through, they took forever to send the money for the totalled vehicle. They also refused a loaner vehicle for the several weeks it took for them to send the cheque, even though that was something we were paying for.
When you have to leave this company because you can’t afford it anymore, they will charge you.

Since 2018 till now I have paid 18000$ to Desjardins auto insurance and there was no claim. Today my car was hit from the back so I applied for a claim. Since morning 7:30 am when the accident happened and till now at 5:30 PM, I haven’t been provided a rental car knowing that I am having one vehicle at home and have a lot of liabilities like dropping/picking up kids going to work, etc... They give damn to answer or providing me information. The claim advisor appointed for my case was not even at the office. He is off from work. Worst ever experience. The government should look into it why we are paying these insurance companies a lot of money and not getting proper services. I am going to sue these guys for sure.

After five years of taking my money, here I came to a conclusion that if I knew how careless and unprofessional they were would never have spent a penny of my own to buy their service. What if your claim advisor never answers a phone during business hours, what if you had an accident and never was offered a rental car, and what if you had an injury but it takes weeks to get medical assistance.
Please if you are considering buying insurance go somewhere else.

Insurance company backing down from their words. And not paying for the rental. Even after stating in the policy, they will cover. Gave me trouble even on not at-fault accident. Really bad experience I’ll have to pay 2k from my pocket just for rental.

We had an accident on April 19, 2019, I can't get any answer from this company what so ever, they want us to take the rental back but they haven't even told us what our truck is worth, they are not returning any calls. We had been with State Farm for over 30 years then they sold to these people and even our agent can't get any info on our claim... We are now being sued by the cleanup company which is supposed to be paid by our insurance but that's not happening either and no one is returning any calls worst service EVER, it has been over a month and no one lets us know what is going on...

My wife's car was rear-ended; not her fault. Once they approved the estimate, the repair shop advised us it would be done in 2 weeks. The adjuster told us we could only have the rental for ten days "because that's the time our preferred shop would take". We had to fight back and forth for extension. Very rude on the phone, left my wife shaking. He told her she "needs to put pressure on the repair shop". That's his job. We have a contractual right to pick whatever shop we choose and it doesn't say if we don't pick their shop that they can short us on the rental. Then the shop had to re-order a part because the part their estimator ordered was the wrong part. That added 2 days to the repair but the adjuster only approved 1 extra day. We had to fight again to get the extension that was caused by their mistake. Last minute we find out, from the car rental place, that the adjuster told them to bill us directly instead of billing Desjardin, and we could "apply" for reimbursement. Outrageous, terrible service.

I had full coverage and I was hurt in a collision, they didn't give me a rental 'cause they said until the investigation is over they can't do anything. It's been 2 months and still no rental and reimbursement for my vehicle. I can't get to work and am gonna lose my house soon. My adjuster keeps making up every excuse in the book. This is what I got for getting full insurance from this company.

Worst experience ever. Do not go with Desjardins. They will leave you hanging. From my own experience. Claim is still open after 3 months. I so fed up I’m going to care of my vehicle myself and pay expenses myself. This is insurance is junk and scammers. They did not even cover the rental car on full coverage policy. I am going and my 3 friends all cancelling the policy with them!!! Adjusters are very bad to whom I contacted with. Basically, they will not pay a penny!!!! Do not take Desjardins to be your insurance please. Find something else!!!

Had an accident. They weren't leaving any proper messages on my witnesses voice mails to call back. She admitted she left a message to one of the witnesses saying, "I'll try back another time." I was given a rental for the time being. I had to find out from my dealership that my car was written off, not the insurance company. After a few days the claims adjustor finally called me and said they would pay me out for my car. I agreed to this and they were supposed to send the cheque and a proof of loss to my dealership.They extended my rental to help me out for the next week until I got my cheque. A week later, I still hadn't received the cheque and my dealership hadn't received the POL. I call, the phone lines are all down. I sent an e-mail requesting someone call me because I need a car to commute to work. I call again after the weekend and they haven't even processed the cheque. Nor have they sent the POL because they 'waivered it' because of the agreement and I didn't actually need it. It would 'just be another form you would have to fill out.' They won't give me a loaner and they were 'nice enough to give it to me an extra week when they didn't have to.'
My dealership still needs the POL and I am still without cheque or vehicle. My adjustor is on vacation so it seems my claim was just put on the back burner until she gets back. Either way it's costing me more money than it should. This is so poorly handled. My dealership's financial manager even said for the 20 years he's dealt with cars, he's never seen an insurance company treat someone so horribly. They were nice enough to lend me a demo without any catch.
Find a different insurance company that treats you as a client, not a bag of money.

Bad experience with this company. First the Adjuster and Appraiser lied to me and played around with numbers over the phone, but gave much less over the email, and denied any amounts that were discussed over the phone. And customer service is being difficult with me as well. I am done with these guys and I wouldn't recommend this company for auto insurance. If you get into an accident or your car gets vandalized, they will leave you hanging and make life difficult for you. Never heard a client retention rep arguing with a customer before over a mere $17. Asked them a favor to extend the rental half a day so I can pick up my new car and they refused to help me! I am definitely cancelling with them!