Very reliable company.
by Oscar Escalante on Dec 5, 2024
5 out of 5 stars
Car Insurance Reviews
Desjardins Insurance Auto Insurance Reviews
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I paid to get my car detailed, I have leather heated seats throughout. A few days after I got my car cleaned I went away in vacation and left my car in my dry underground parking garage for a few weeks. I came back to the worst mold infestation I and several other detailing companies have ever seen. Mold was on the steering wheel the side panelling of the door the seatbelts u name it. Obviously this was the fault of the detailer who must have used a compromised rag in my vehicle. I reported it to them, they dismissed my claim and didn’t go after the insurance of the shop instead told me take it to small claims this is why we pay for car insurance in this country for absolutely no reason we are being held hostage. We pay hundreds each month and they get to pick and choose when they help.
I had another claim where I was victim of hit and run and also struck directly by the driver as I was trying to take picture of their plate which I did get as well as make and model. The police were involved collision reporting informed of a site the insurance company could use to get the insurance details of the offending driver they refused to do so and I was left paying the deductible even thought there is a detective assigned to the case b/c of the damage and the assault. This is the help you get, you’re left paying they don’t investigate or seek justice for their customers they just take thousands from u each year and u never have peace of mind with having them as your broker. Run away!!!
I had an accident more than a month ago. During the accident happened and entire time that the police had arrived at the scene, I was talking to the insurance agent on the phone, and at her suggestion, I moved my car to a towing parking lot, but after more than a month, the insurance company did not take my car out of the towing parking lot and didn’t transferred it to the repair shop. And every time I call, they just say they're sorry and say they'll be back soon, but they don't do anything else.
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My car was rear-ended and there was quite a lot of damage to the back. Even after some time contacting the insurance, and extensive damage to the van, my insurance sent me to a very reputable garage in my area and covered all costs.
I am very happy with my insurance agent. Any time I require documents or have questions, I can send an email and get an immediate response.
I have been with Desjardins Insurance for many years and never had to make a claim. I also pay for "Valeur a neuf" which is supposed to restore your vehicle to a new one when in an accident. On June 12th of this year, I was rear-ended and they just finished repairs on my truck today (Oct 20th). When I picked up my truck the rear tail light was cracked and when I asked why it wasn't replaced they said it wasn't part of the accident, and refused to cover it. I would definitely stay away from this company they are thieves with a license.
Great Experience... When I was met with an accident, they handled the case with grace and ensured that my car was repaired and brought back to the earlier condition. Highly recommend!
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They helped me calm down after an accident and made an inconvenient experience less frustrating. Each individual I spoke to from the insurance company was receptive, quick and tried to answer all my questions. Maintained contact every few days to check up on the progress of the claim even during the holiday season. Not on the insurance company themselves, but the recommended repair shop had technicians that did not have high attention to detail and were not as meticulous with looking for damages to my car as I would have liked. This lead to a longer repair time as they found additional damages from the accident during the repair.
My wife's car was rear-ended; not her fault. Once they approved the estimate, the repair shop advised us it would be done in 2 weeks. The adjuster told us we could only have the rental for ten days "because that's the time our preferred shop would take". We had to fight back and forth for extension. Very rude on the phone, left my wife shaking. He told her she "needs to put pressure on the repair shop". That's his job. We have a contractual right to pick whatever shop we choose and it doesn't say if we don't pick their shop that they can short us on the rental. Then the shop had to re-order a part because the part their estimator ordered was the wrong part. That added 2 days to the repair but the adjuster only approved 1 extra day. We had to fight again to get the extension that was caused by their mistake. Last minute we find out, from the car rental place, that the adjuster told them to bill us directly instead of billing Desjardin, and we could "apply" for reimbursement. Outrageous, terrible service.
Got rear-ended and it was my first accident and first claim. Couldn't be happier with the process, which was handled professionally and in a timely manner. The accident happened on Sunday night and I informed CRC and Desjardin immediately. Did some research online to see what the process is like to prepare myself and was frightened after reading all the complaints about Desjardin. Next morning around 8:30am (that was way faster than I expected) I received a call from my adjuster and was told he received the police report already and just need to confirm some information and that I was 100% not at fault, my DCPD deductible is $0. He did talk very fast but I feel that he was able to answer all of questions very clearly and professionally. I was informed that because my car is 4 years old, they are not required to use OEM except for certain circumstances (ie: there are no used or aftermarket parts), was not happy when I heard that but I'll wait till the appraiser sees my car and what the repair estimate looks like.
I decided to go with the bodyshop recommended by my dealership and called back and left my adjuster a voicemail. It is half true that they can never be reached, but I can totally undetstand as I used to work in a busy envrionment where the phone never stops ringing, and the people who complain can never understand the simple concept "if I am already on the phone, I can't answer your call". And you will be surprised that most people don't know how to leave a voicemail, no name, no phone number, no reference number, just "call me". My adjuster always return my call within 1-2 hours, which I thought is very efficient.
The appraiser is scheduled to visit the shop of my choice 2 days later. Unfortunately, the appraiser could not give an estimate because there might be hidden damage under the bumper cover and will need to examine my car again 2 days later. I consider myself lucky that the appraiser approved new OEM parts (or maybe the shop did a great job convincing the appraiser to use OEM). 2 days later, I received a follow up email from my adjuster regarding what the estimate is and it's approved, it should take another 2-3 days. Got my car back on time and everything looks perfect.
Thought the entire process was smooth and definitely easier and faster than what I expected, didn't need to negotiate with the adjuster for OEM nor a rental. (My adjuster offered to arrange a rental but I think it will be easier to get it from the bodyshop since they have rental company on site). Was unfortunate that I got rear-ended but was fortunate that I had a responsible adjuster and appraiser to make the entire process stress-free.
Very reliable car insurance, I recently had my car hit in a parking lot and the insurance was very attentive in processing the data and the whole process was favorable and efficient, they recommended an excellent shop and my car is like new. Very satisfied, and so I can recommend Desjardins as an excellent car insurance company.