Desjardins Insurance Auto Insurance Reviews

Great Experience... When I was met with an accident, they handled the case with grace and ensured that my car was repaired and brought back to the earlier condition. Highly recommend!

Got rear-ended and it was my first accident and first claim. Couldn't be happier with the process, which was handled professionally and in a timely manner. The accident happened on Sunday night and I informed CRC and Desjardin immediately. Did some research online to see what the process is like to prepare myself and was frightened after reading all the complaints about Desjardin. Next morning around 8:30am (that was way faster than I expected) I received a call from my adjuster and was told he received the police report already and just need to confirm some information and that I was 100% not at fault, my DCPD deductible is $0. He did talk very fast but I feel that he was able to answer all of questions very clearly and professionally. I was informed that because my car is 4 years old, they are not required to use OEM except for certain circumstances (ie: there are no used or aftermarket parts), was not happy when I heard that but I'll wait till the appraiser sees my car and what the repair estimate looks like.

I decided to go with the bodyshop recommended by my dealership and called back and left my adjuster a voicemail. It is half true that they can never be reached, but I can totally undetstand as I used to work in a busy envrionment where the phone never stops ringing, and the people who complain can never understand the simple concept "if I am already on the phone, I can't answer your call". And you will be surprised that most people don't know how to leave a voicemail, no name, no phone number, no reference number, just "call me". My adjuster always return my call within 1-2 hours, which I thought is very efficient.

The appraiser is scheduled to visit the shop of my choice 2 days later. Unfortunately, the appraiser could not give an estimate because there might be hidden damage under the bumper cover and will need to examine my car again 2 days later. I consider myself lucky that the appraiser approved new OEM parts (or maybe the shop did a great job convincing the appraiser to use OEM). 2 days later, I received a follow up email from my adjuster regarding what the estimate is and it's approved, it should take another 2-3 days. Got my car back on time and everything looks perfect.

Thought the entire process was smooth and definitely easier and faster than what I expected, didn't need to negotiate with the adjuster for OEM nor a rental. (My adjuster offered to arrange a rental but I think it will be easier to get it from the bodyshop since they have rental company on site). Was unfortunate that I got rear-ended but was fortunate that I had a responsible adjuster and appraiser to make the entire process stress-free.