Desjardins Insurance Auto Insurance Reviews

My insurance was cancelled while I was travelling. I received no email or text of this happening. I only found out after coming home and reading my mail. Had I not seen my mail prior to driving I could have hit someone or killed someone with no insurance! When I tried to reinstate my insurance they raised it 65%! They don't care they are putting public safety at risk or see any validity that they are part of the problem by not updating their system.

They gave me a quote for $1900 and as soon as I signed, the quote was raised to $2880. And then the crazy part was when they told me they don’t remember giving me the quote. And then they got me with a $215 cancellation fee. I don’t recommend this company to anybody out there.

My credit is ruined! I was with this company for 5 years and last year I had 2 no fault accidents in the entire 5 years of being with them. It took 2 months to get my vehicle fixed, which was very inconvenient living out of the city. At the end of the year, I was told they are cancelling my insurance because of too many claims. Firstly, I was not at fault and secondly, now this is on my record making me look like a bad customer which has now ruined my credit line with other insurances being charged ridiculous prices!!!

It's been 8 years that I was using this insurance company. Never in 8 years I got into an accident or any claim. In October 2018 I got into an accident at no fault. It was a very minor accident. It took 1 and a half month to fix my car. Finally got my car fixed. After a month I was travelling out of the country and wanted to put my car on storage. And I came to know that this company is about to cancel my policy because they wanted some documents signed from me. And I never received any documents due to Canada post strike. And I called them, I told them I never got any document from you yet, so finally they were like okay, you can download that document online. I was like ok, no problem, I will fill this and send over to you guys. After another week I got a letter saying that they cannot renew my policy because they never got the document. So I was speaking to an agent, I explained her I am going out of the country within 4 days. There is a Canada post strike going, you should be getting that soon. So that agent replied me saying, I am sorry "we are not Canada post, Canada post strike is not our problem". So I said ok, so am I responsible for Canada post strike? This company sucks, the agents have no respect towards a customer. They hang up on you when you demand to speak with a manager. This company is a useless piece of crap. Agents are extremely rude, no respect, no sense of responsibility towards the customers. I would suggest everybody never ever go with this company.

Charge a hefty cancellation fee! More than 1K, just for cancelling auto insurance. Never indicate in advance their insurance is indeed a contract with heavy fees to break!
Worst insurance to deal with

When I was doing the claim, the agent told me that my first accident would be forgiven because it is the first one and my record was good before.
I double checked with him and he was certain about it.

I was glad and move money around and plan to get a new car.

After a day, when I mentioned it to the lady who was taking care of the claim. She told me that it would not be forgiven and would increase my insurance. She admitted it was an error on their side.

So I started changing the plan and getting a used one instead , trying to get quote for used car on their website.

A salesperson or representative call me on Sat and wanted to sell me something based on my online quote. After explaining to her, she said she would like to help and transfer me to her colleague

However, her colleague blamed me for not knowing the policies throughly. I told her that I trusted the first agent as a professional who knows about the auto insurance better than I do. And then she started becoming really rude and arrogant, said it was my responsibilities , and not theirs. And when I told her I was prepared not to drive once the insurance matures. She responded by " It is your choice not to drive" , really really rude way/tone.

Our neighbors toddler while having a tantrum threw her bottle of milk over the balcony. The bottle landed on our windshield, smashing it. The neighbor was very apologetic and offered to pay all the expenses, including the deductibles. When I told the insurance agent about this, he said he doesn't care - he did his job of fixing the windshield. In the meantime, we still ended up with 250$ bill. After years of appalling service we tried to cancel the insurance with them and Desjardins is charging us cancellation fees! What a bunch of crooks!

Tried to cancel the auto and home insurance since I got a better deal. Charged me $500 for early cancellation.

I had an accident early this month not my fault. This company is by far the worst one. I hated them so much I am now currently shopping around for a different auto insurance company . I do not recommend this company to anyone!!

It is so sad that Statefarm Canada was purchased by these robbers! I was a 30year client with Statefarm and have nothing but praise for the honor and integrity of that company. Fair, honest and easy to deal with. When I got notice of Des Jardin's buyout effective December 2015 I was aprehensive but but left my coverage with them for the past year. It has been a year of frustration and immense dissatisfaction. It ends today!
You see I had a minor accident last year. I backed into a car and the square part of my trailer hitch left a mark on the other guys bumper. Like a good dooby I called the claims number (no point in trying to deal with the local office cuz they don't do that anymore!) I told them what had happened BUT said that I doubted it would be much more than the deductible of $500.00. What? Guess that was the wrong move*# I'm honest and up front. Not so with these guys. The damage was just over $500... So NO CLAIM. That's what I thought, and what was confirmed by them when I called them back to say there was really no point in putting in a claim.
Today I was told that my phone call meant I had an "at fault accident". And my insurance was going up on this vehicle by $500.00! WTF!!! They paid out NOTHING! And I spent more time on hold than than they spent speaking with me! And we have three other vehicles insured with them so add it up folks and they would all have an increase. I feel insulted and very angry. But that's the way they do business. Complaints mean nothing to them. Even my local guy agreed that they were bad to deal with when there is a claim... A real claim that is.
I feel sorry for all the Statefarm guys that are now working for this unethical, rude and disrespectful company. After 30 years I'm gone. Of course I'll wait til March to pull two of the vehicles because the penalty is ridiculous if I cancell now. God forbid I have to deal with them in the meantime.
I can't say enough about how rotten they are. I will tell any one who will listen to run as fast and far as they can from them! (Wonder what it would be like if you had life insurance with them and you died? )
Wish I could send all these posts out to tell the world how dishonest and arragant this company is! Maybe I'll just send the like to everyone I know and all "their" email addresses I can find.