Desjardins Insurance Auto Insurance Reviews

I have had ongoing problems with Desjardins since State Farm was bought out by them. From switching locations for my service, to billing me without informing me of withdrawal from my account, to sending me notification and then not withdrawing the amount and sending me phone calls & letters suggesting that I was not submitting payments properly, then cancelling my insurance for no reason ... Well, the reason stated was ‘non-complaisance with payment conditions’ when they were the ones messing up my payment withdrawals, not to mention I had paid the full year in advance and they were cancelling my insurance with 6 months remaining and already paid for. Not professional, scammers. Do not wish the stress I’ve had with this company on anyone.

I had two policies with them. Told me there were no cancellation fees. Increased my premiums MASSIVELY so I went shopping elsewhere. Then had to shell out almost $700 for cancelling my policy. Asked the person on the phone for the math of how they calculated the fee and the response was "the computer just spits out a number" so organized! Never ever going back to this place.

I haven't been insured with this company for 2 months yet. No email sent to me about my cancellation. Was only concerned for money amount owed. No explanation of why the huge amount is being taken out. Bad customer service. Zero-rating given.

Terrible customer service and would not address my concerns when I called customer service numerous times. Manager encouraged me to look elsewhere for insurance so I took them up on their offer and ended up saving over 400$ per year. Had both autos and home insurance with them; saved on both. Learned later that they had not rated me for many of the discounts that I could have received including winter tires, low KM's driven and they inexplicably had me down as using one of the vehicles for business use- all wrong. Was paying higher than I should have for over 2 years- they could not have cared less.
Terrible claims experience too, was willing to ignore that and stay with them, but changed my mind after this last experience

Charge a hefty cancellation fee! More than 1K, just for cancelling auto insurance. Never indicate in advance their insurance is indeed a contract with heavy fees to break!
Worst insurance to deal with

Tried to cancel the auto and home insurance since I got a better deal. Charged me $500 for early cancellation.

After searching for a more comprehensive insurance program that included Home & Auto at a reasonable price I cancelled my Desjardins auto insurance effective May 1, 2015.
Unfortunately, they would not give me a formula detailing a cancellation charge and then made an unauthorized withdrawal from my bank for 30% of the remaining two and a half months of my contract!
I will never recommend or shop Desjardins because of what I call a shady, and underhanded process at that company.

Never go with this insurance provider. They are awful. We cancelled our subscription, and they put us in collections for 40$ of some balance they thought we owe them. Do not do business with them.

Canceled my auto insurance with no waring and didn't inform me. I only found out when the next months payment didn't come out. The penalty for driving without insurance in Calgary Alberta is $10,000 and mandatory time in prison.

I will never recommend this place to anyone. They have messed up account information, and over charged.
We had to put a claim through, they took forever to send the money for the totalled vehicle. They also refused a loaner vehicle for the several weeks it took for them to send the cheque, even though that was something we were paying for.
When you have to leave this company because you can’t afford it anymore, they will charge you.