Desjardins Insurance Auto Insurance Reviews

I’m claimed insurance to fix my car. Car already fixed 5 mouths ago, but I'm still waiting for insurance to pay.

BIG scammers!!!
I got in an accident for the first time, and it’s not even my fault and my case is under investigation for the past 3 months.
Whenever I email my adjuster she keeps apologizing and saying that the case is still ongoing, I don’t even know until when and why it’s going on. They clearly told me to go pay for the storage fee, which doesn’t make any sense because I was not at fault, so I should not have to pay for anything.
I’m really disappointed with this auto insurance company, and I’d advise everyone DO NOT get insurance from this company, you’ll get scammed!!!!

It was my first time getting in an accident and I have been a customer of Desjardins for years, they were supposed to reimburse me for my claim, and they have yet to do so. This investigation has been ongoing for approximately three months now, they are not responding to my inquiries, and they keep apologizing to me. They don’t care to resolve my issue in a timely manner and have been disregarding my concerns.

I had an accident more than a month ago. During the accident happened and entire time that the police had arrived at the scene, I was talking to the insurance agent on the phone, and at her suggestion, I moved my car to a towing parking lot, but after more than a month, the insurance company did not take my car out of the towing parking lot and didn’t transferred it to the repair shop. And every time I call, they just say they're sorry and say they'll be back soon, but they don't do anything else.

Where to begin? Let’s just start off with, don’t just go to the cheapest place you find. Had a claim that took almost 2 years to finish.
There’s just always and I mean always no answers for anything. It’s always talking to this person and they say talk to this person and then they’re on holiday for 6 weeks. I would give this company a zero-star rating if that was an option. If you reading this trying to decide what insurance company to use, please stop reading and go to the next one on the list or you will regret it.

I had two experiences with this company and both times disappointed.
Their advisors have no knowledge, and no experience, don't answer promptly to communications, try to cut the corners and don't cover the claim cost. The first claim took 5 months to finally a manager was contacted to resolve the issue partially. The claim adjuster didn't send the request to the manager and after 3 times of asking, finally found that she lied to me and never escalated my case!
They even don't trust their own appraisers and decline his claim estimate and try to do the minimum. They need a full overall to stay in business. I am leaving them because after years of paying high premiums when I had two claims both times found my money was wasted.
You will find their true nature when you need them.

Adjuster is useless, it felt like pushing rope to get my car repaired after no fault accident. The “section manager” attempted to use her title to intimidate me. The complainant department intentionally stalls the complaint process. Complete waste of money and most exhausting process ever.

If the people who worked for me treated our customers like Desjardins... We would be out of business. How hard can it be to return a call or email with an update on a no-fault claim?
It will be almost a month with no information.
The helpline just refers me back to an adjuster. Who promised to return calls in 5 business days but leaves no message and send no emails.
I got a call from the Rental Company to return the loaner the next day but nothing from Desjardins

I had an accident at 19, I was new to the country not know that I have to snap or called the police, I didn’t even know what to do. I don’t even know if the insurance can or is supposed to cover all this damage. Called the mover to come to get it off the road because I couldn’t drive because of the shock and pain I got from my seatbelt. Well. After two days I was a dive to call my insurance to let them know, and that was the beginning of my problem in like, they took me. A car without returning it, they didn’t cover or fixed it and they kept sending bills for God know what. They are supposed to be our problem solvers not adding to our problem. They called my case misleading and so on. And kept propounding our meeting till 3 years was over.

I've not had my car for 4 months now, for a suspension repair. My coverage for a rental was up partway through month one. Leaving me without a car. My claims advisor has been M.I. Almost this entire time, not respond to any of my emails, returned one of my several calls. Little to no updates. With all this going on I've missed 2 almost 3 months of work now. Still charging me $360 a month for insurance and not offering any sort of additional help. Rebates/refunds or a break on insurance.
They are here to take advantage of you and kick you while you're down. This is the second time I've used them and each minute of it has been terrible. DO NOT CHOOSE DESJARDINS!!!