Desjardins Insurance Auto Insurance Reviews

Was a client for Dejardin for 10 years, No claims, no tickets, nothing. After 10 years I received a call from them saying they would like to verify my information on file. I said sure. So they sent me a booklet for a new application. I called and stated I am not a new client and more than happy to confirm information on file but not filling out a new client form. Im not a new client. They insisted. I went to my local dejardin broker in town and she was puzzled why they would do that. Then Dejardin sent me a letter saying that since I did not fill out the form in the less than a week provided, they would be cancelling my insurance in 3 months (for ZERO reason.) So I took my info and went to another company that offered me a very good rate and lots of bonus perks. I am now happy and wrote this review to let people know THERE IS NO LOYALTY TO CUSTOMERS FROM DEJARDIN. FIND ANOTHER.

Desjardins is absolutely awful. They decided to increase my premium by $100 a month just for a change of address, and when I had a claims experience last year they were very unhelpful, unwilling to provide any kind of support which was shocking, especially considering I wasn’t at fault, and every time I asked when I’d receive the money they hung up on me. Had to go through an ombudsman to get them to pay me the money they owed me. Complete scam of a company.

After 43 years with State Farm was informed by Certas/Desjardins after they took over that if I didn’t consent to my information being shared with all Desjardins insurance companies my policy would be cancelled. Bought a new trailer last week and Certas software would not allow the agent to complete policy unless I provided my level of education and my job title prior to retiring. Also required my spouse’s info. Last year my credit card was hacked 4 times in one month and after switched Certas/Desjardins to direct bank withdrawal no more problems!