Desjardins Insurance Auto Insurance Reviews

My claim insurance is under investigation for one month and 20 days but has not yet been decided. The rent rental was denied and I am without a car and have to pay car rental charges for the days I kept the rental car. The insurance appraiser pulled the damaged bumper to see the inside damage, later on, the claims department denied the claim on the pretext that the damage is enhanced.

They are perfect and reliable to take your money until you had an accident to request a claim. That is when you will know the real color of this company. No response, no callback and they will keep on taking your money. Please, I need someone to refer a good insurance company to me. Thanks.

They will look for any loophole to not fully cover the damage to your vehicle after an accident. Even if there is no proof backing their reasoning they will not pay and make you have no choice but to pay upfront, with the hopes you will just give up and not take them to court. My car has been sitting in a garage for 6 months because they refuse to take care of their responsibilities! Absolutely terrible, I have NEVER seen this from insurance before!
Be careful and if this ever happens to you, it can be very discouraging but don’t give up!

Since 2018 till now I have paid 18000$ to Desjardins auto insurance and there was no claim. Today my car was hit from the back so I applied for a claim. Since morning 7:30 am when the accident happened and till now at 5:30 PM, I haven’t been provided a rental car knowing that I am having one vehicle at home and have a lot of liabilities like dropping/picking up kids going to work, etc... They give damn to answer or providing me information. The claim advisor appointed for my case was not even at the office. He is off from work. Worst ever experience. The government should look into it why we are paying these insurance companies a lot of money and not getting proper services. I am going to sue these guys for sure.

If the people who worked for me treated our customers like Desjardins... We would be out of business. How hard can it be to return a call or email with an update on a no-fault claim?
It will be almost a month with no information.
The helpline just refers me back to an adjuster. Who promised to return calls in 5 business days but leaves no message and send no emails.
I got a call from the Rental Company to return the loaner the next day but nothing from Desjardins

Amy is the worst claim adviser ever. She has not returned my calls or my emails! I try to talk to another advisor but they keep telling me to call Amy and she is not even picking up my call for 3 weeks!!!

Wow!!! So being with this company for over 11 years, I miss 3 payments, that I paid right away...
Only because I was off work and sick.
This happened for the first time in 11 years!
But they just canceled my insurance.
I could see if I had to be chased down for the money.
Thus wasn't the case at all...
So disappointed

Worst insurance providers ever. I would give negative stars if I could.
They charge more than your monthly insurance rate as they withdraw your payments as they please on different days each month

After a no-fault accident, things went really well to the point where the body shop manager was surprised how well it was going as they were going to repair my car.
There was quite a delay due to parts not coming in and once repaired they realized that the harness wires had burned through and decided to write the car off.
That's where things started to unravel and it would take a couple of pages to explain what went on after that point.
Our claims advisor was nowhere to be found, nobody in the company knew where she was and why she wasn't getting back to us. When I talked to maybe the 10th person over a week's time, she tried to find out what happened to her claims advisor by contacting the claims advisors manager but could not get a hold of them either.
I found a number with DesJardins that was your last straw phone number that looks into the situation and tries to help you. Had to leave a message there also and no one ever got back to me.
I believe people working from home is a huge part of this problem but this company is so unorganized it's very hard to believe any company can run like this.
I am retired so the time is there to make at least 20 phone calls over a two-week timeframe and still no answers. Imagine somebody that is working full-time and has a busy life, the nightmare would be much worse than what I have now through.

They’ll increase your insurance every year they don’t care about your clean driving records they’ll always increase. 3 year with them paid over 15 thousand dollars for nothing.