unbelievable OPUS 2 insurance!
by it's painful for OPUS 2 life insurance policy on Jun 17, 2016
1 out of 5 stars
Sun life of Canada decided my premiums would not match my life insurance they cancelled my policy after 15 years of payments they brought the policy from another company and decided my monthly payments wasn't worth what my children would get if I died so the cancelled it the financial ombudsman is now dealing with them you might as well say the stole 15 years of payments from me
I had life insurance ,when i went to cancel it they told me after paying out of my own pocket i would not receive anything from paying into it for years. Most would get a refund but not these people they keep it.
You pay into a policy and then when you decide to take money out, it takes FOREVER. Should anyone have to suffer?
1. Submit the forms
2. Get the tax forms
3. Return the required forms
4. Wait -- several weeks!
5. Call their information number to find out about your check
6. Navigate through innumerable prompts
7. Service person says that there is ONLY one person who handles surrenders that involve the U.S.
8. Leave message for that person. (She is not there.)
9. Get return call from this person almost a day later. I am not in, so she leaves a message and tells me that she is about to leave for the day so will call you tomorrow.
10. Tomorrow NO call. (repeat steps 5 through 8)
11. Finally talk to right person. She has not even looked at the forms that were submitted.
12. Wait 10 days for check to be issued
Well, we hope that step 12 actually happens!
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I don't how many people to buy OPUS 2 life insurance policy from Sun Life?!
I bought it in 1992 and finished payment already, but starting 3 years before, Sun Life sent me a letter to ask paying few hundreds again, say the company isn't running well so ask more money to keep this policy. I called to them, but no body can answer me questions about why? for how long for this payment? etc. Today I got another letter from them to ask me to pay full amount of money which isn't few hundreds, it's over a thousand dollar which was my original policy payment as 1992!! Unbelievable!! Sun Life is one of a big company in Canada, compare with other insurance's companies, why the performance has a huge difference? when the time they asked me to buy their life insurance, all they told me how strougn they are! but results to make me so dispointed! Lucky, I am only one bought Sun Life insurance! So becareful, when you buy any insurances from Sun Life!