Sun Life Life Insurance Reviews

If you have a problem with Sun Life all you get is the run-around, Dealing with the Sun Life team so far for our family, my experience, really bad service. Really bad. If you have a problem and ask to have it dealt with, many steps to go through, to get to the next step oh you need the final position letter, oh and how do we get that, oh you have to ask the last person that you complained to that did nothing for us but drag their feet, for as long as they could and did nothing. Delay - that's the Sun Life game. Try to avoid Sun Life the worst in the industry, wish we never bought insurance from them. Need final position letter for Ombudsman's office. Scum!

It took me 6 months of back and forth to finally be approved on a disability mortgage... A week after I was told I was approved they had told me more information required! They don’t have the public as their best interest but they are very good at collecting your money!

I have been paying my children's life insurance since 1993. Now I cannot afford to pay it any further, I've been calling Sun Life for about a month now and no one seems to be able to help me with the cancellation. I've spoken to three different employees at Sun Life and they have repeatedly said they will email me the cancellation form. After a week of waiting, they said my email doesn't work but I've had the same email for several years and had no issue like this before. I even gave them an alternate email and still no help. After receiving the form and emailing it back to Sun Life one of the employees called and said she didn't receive it and there was something wrong with both emails apparently and giving me attitude over the phone as well as hung up on me. I think they don't want me to cancel my insurance so they are making it very complicated for me to cancel it and won't allow me to go further with the cancellation. I do NOT recommend Sun Life to anyone! Please help me and not make things so complicated for me! I have been a Sun Life customer for 27 years!

Sunlife is the WORST insurance possible. My mom has cancer and is on disability I’m not kidding when I say they will harass and bully you over and over again for the same doctor note (we already gave them like 4, but they want one monthly) like SHE HAS CANCER, but they want to try and save money so they will bully you. They don’t care if you’re sick, it’s literally just about them making money. As a company owner, please don’t get this insurance for your employees.

I can't explain how painful it is having switched to Sun Life from my previous provider. Their submission process and customer service is abysmal. They have an excuse or loophole for pretty much anything.

I would stay away unless you plan to never have any issues or a need for support.

I had an issue with my plan. Each time I'd call I'd be put on hold for 20 minutes, then transferred to someone else for another 20 minutes, at which point the call would go to voicemail. I did have someone call me back, only to tell me they weren't the right department and give me a "different" number to call... it was the same number. I got through to someone who was again no help, and he literally told me the calls (one of which I'd just finished 15 minutes earlier) didn't happen. Despite me having my phone with me and being able to check that yes, I had called multiple times and gotten a call back. He proceeded to insist if it wasn't in his system it didn't happen. So apparently my phone (not to mention my own memory of the hours I spent on hold) did not happen... it's still not fixed. He didn't fix it. I'm just going to *hopefully* start uploading all bills online. If it wasn't a group plan I'd fully demand to switch providers at this point because the people at Sunlife are truely something else. I've never had customer service not only be disinterested in issues before, but then actively deny they happened... are people at Sunlife trained to be as bad at their jobs as possible? If you have a choice, choose something else.

This has got to be the worst insurance I have ever dealt with. Customer service is only responding if you are the owner of the company. As an employee you only pay.

So you pay for the insurance but every time you go to the dentist or eye clinic, you do not show up on the website as active. So you call Sunlife they say they fix the problem, then go back to the clinic and still not active. This has been happening for a year. What a scam!!!