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Sun Life Life Insurance Reviews

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(107 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
8.7%
Agent/rep availability
8.7%
Agent/rep knowledge
8.7%
Online chat
4.3%

Top negative trending topics ?

Agent/rep availability
60.9%
Agent/rep callbacks
34.8%
Agent/rep knowledge
34.8%
Claim processing time
30.4%
Agent/rep attitude
26.1%
Phone wait times
21.7%
Billing/payments
17.4%
On-hold times/transfers
17.4%
Claim payout amount
13.0%
Policy coverage
13.0%
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Like pulling teeth

by deresdi on May 31, 2024
2 out of 5 stars

I had group benefits offered via my employer which were terminated. Sun Life got the date wrong so they cut my online access for medical, but not dental. I spoke with over 10 agents before reaching out to HR. It's a hassle dealing with Sin Life and I can guarantee you will need to call in at least 4 times before settling a simple claim.

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Review topics
Agent/rep availability On-hold times/transfers Phone wait times