Sun Life Life Insurance Reviews

I subscribed to Medical + Dental 6 weeks ago, started being covered 4 weeks as soon as it got approved. Received my SUNLIFE Insurance card last week. However today, I went to the dentist and to my surprise had to pay $600 because I found out SUNLIFE doesn't cover me. I called and asked for some explanations. They replied over the phone they only start covering Dental in 3 months from now (will be active in November 2021). We're in August 2021! I asked "why" since I pay, got approved and know I'm currently covered for medical for 4 weeks. They say that's how they proceed. But when I subscribed, they never clearly stated I'll have to wait 3 additional months, never said Medical and Dental won't start the same date even though I subscribed AT THE SAME TIME, WITH THE SAME FORM. This is NONSENSE and without a doubt a fraud, in order to take advantage of vulnerable clients. Shady practices with a questionable ethic.

Had low expectations for this company and was still let down. Customer service is a joke and refuses to resolve even basic issues without consistent complaints. Mobile and web platforms also repeatedly don't function as intended, making constant calls the only way to get anything done with them.

Out of all the group benefits providers I have used Sun Life has been the worst customer experience. The gist of my complaint is they refused to pay the full claim for my contact lenses/eyeglasses because they said I filed the claim 2 days early from the exact 2-year anniversary date. Called 2 times and no resolution was provided. Escalated issue to a manager but was denied access to a manager or the claims adjuster. They could not reimburse me for the full amount or allow me to cancel the claims and resubmit it. CSRs were from another country and it was difficult at times to understand them (English was not their first language).
If anyone has a small business looking for group benefits, please avoid this company at all costs!!!! No point to have unhappy employees. My experience with the other insurers was excellent. A call centre was in Canada or North America. The employees were empowered to fix issues.

Salesperson completely disappeared after we said we wanted a lower premium and coverage. Luckily for us, that meant we went with another broker and got even lower rates.
She was knowledgeable but this kind of work ethic makes me question Sun Life as a company.

Sun Life is very archaic. Being in the 22nd century where internet access is very basic and common, Sun Life can not provide the simplest customer information on their web portal. No life insurance policy access, no current cash surrender value of life insurance. Once you buy their product, don't expect any post-product service. You would think Sun Life is a large enough company to provide such post-purchase information and service. Beware and look elsewhere to compare.

I got a retirement plan with these people and initially, it seemed to go well. However, I recently left my employer and am in the process of moving to another investment provider.

Expect to be waiting weeks to move money out of the fund. They typically take days to respond to any enquiry. They will randomly phone up and ask "security questions" - you may want to call them back but good luck with that it is almost impossible to figure out how to contact your advisor. Oh right, you *don't have* an advisor.

My fund went from making a healthy profit to drastically dropping in value and I'm left hanging waiting to get the money transferred out.

If you have a problem with Sun Life all you get is the run-around, Dealing with the Sun Life team so far for our family, my experience, really bad service. Really bad. If you have a problem and ask to have it dealt with, many steps to go through, to get to the next step oh you need the final position letter, oh and how do we get that, oh you have to ask the last person that you complained to that did nothing for us but drag their feet, for as long as they could and did nothing. Delay - that's the Sun Life game. Try to avoid Sun Life the worst in the industry, wish we never bought insurance from them. Need final position letter for Ombudsman's office. Scum!

It took me 6 months of back and forth to finally be approved on a disability mortgage... A week after I was told I was approved they had told me more information required! They don’t have the public as their best interest but they are very good at collecting your money!

I have been paying my children's life insurance since 1993. Now I cannot afford to pay it any further, I've been calling Sun Life for about a month now and no one seems to be able to help me with the cancellation. I've spoken to three different employees at Sun Life and they have repeatedly said they will email me the cancellation form. After a week of waiting, they said my email doesn't work but I've had the same email for several years and had no issue like this before. I even gave them an alternate email and still no help. After receiving the form and emailing it back to Sun Life one of the employees called and said she didn't receive it and there was something wrong with both emails apparently and giving me attitude over the phone as well as hung up on me. I think they don't want me to cancel my insurance so they are making it very complicated for me to cancel it and won't allow me to go further with the cancellation. I do NOT recommend Sun Life to anyone! Please help me and not make things so complicated for me! I have been a Sun Life customer for 27 years!

I have had this life insurance for 14 years and did not realize that once I turn 65 it is now called "My life choice renewable term insurance". My payments were $20.50 and now since I turned 65 they will be $50.50. What a scam. They will not refund what you paid into it if you refuse to pay the new price. All I can say is what a waste of money I put into this. So what do they do with my Money? Where does it go, if not back to me? I asked if I could case it in as some insurance policies do, but the person I was talking to (who hardly spoke English) said no. Pretty sad.