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Sun Life Life Insurance Reviews

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(100 reviews)
Sun Life
2.1 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
5.9%
Agent/rep availability
5.9%
Agent/rep knowledge
5.9%
Online chat
5.9%

Top negative trending topics ?

Agent/rep availability
70.6%
Agent/rep callbacks
35.3%
Agent/rep knowledge
35.3%
Claim processing time
35.3%
Agent/rep attitude
29.4%
Phone wait times
23.5%
Billing/payments
17.6%
On-hold times/transfers
17.6%
Cancellation experience
11.8%
Website experience
11.8%
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Agent/rep attitude (1) Billing/payments (2) Claim processing time (1) Investments, Savings (2) Policy coverage (1) Rewards (1)
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Consumer (1)
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Poor communication

by Lynn Follier on Jun 3, 2022
2 out of 5 stars

Waiting 5 months on a claim decision. Absolutely ridiculous and caused my family to declare bankruptcy.

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Review topics
Claim processing time