Home Insurance Reviews

Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
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Convenient but expensive

by Alex on Nov 16, 2021
4 out of 5 stars

We had a condo insurance policy with Sonnet and the rate continued to increase year over year. This November we had to renew the policy and decided that paying $88/month for a 2-bedroom-condo is too much. So we found something much cheaper - finished going with Square One Insurance for $57/month for an identical policy.

I can not deny that Sonnet is very convenient as you can do everything online avoiding unnecessary calls but at the end it turned out to be too expensive, once we started comparing the prices. A good decision.

A bit of unpleasant experience - two days after cancelling our Sonnet policy (I cancelled before it was renewed for another year) I got an email from them saying that I owe them over $950 for the new policy - that did not make me happy. I called them the next day just to find out that it is an automatically generated email and, since I cancelled before the renewal, I do not owe them anything. But that is something that should not have happened. At least, the lady on the phone was very helpful and friendly and the phone waiting time was not long: 3-4 minutes.

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Unnecessary Cancellation

by SonnetSucks on Oct 14, 2020
1 out of 5 stars

No grace period for cancellation for ‘’non-payment” during COVID-19.
My credit card was replaced and before I had a chance to update the profile with the new info my policy had been cancelled.
Now I have been blacklisted and can’t receive insurance on my home from other Insurers.

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Fraud!

by Shanny on Aug 6, 2020
1 out of 5 stars

The most fraudulent company I’ve ever come across. They quoted me $175 for home insurance but charged me $800!!! Yes, a month. $800 a month for a $450k home... Exactly half of my mortgage. I thought clearly they made a mistake so I called them twice. Both times they said: - No, that’s correct! I wondered why they didn’t want to review any of the details with me again... maybe they got something wrong? Nope. They said if I didn’t like it I could get other insurance and they don’t charge a cancellation fee. Another company quoted me $162 a month. Sonnet said I should ask the other company to backdate my new insurance and that’s the only way I could get my money back... guess what. That’s a fraud. They are liars and cheats and steal money from good honest people. Stay away.

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Horrible company

by Blindsided on Jun 9, 2020
1 out of 5 stars

I was sent to collections with no notification that I even owed them any money. I’ve been in the house with my newborn baby since COVID-19 has started and I haven’t missed a call text or message during all that time and today received a phone call from a collection agency stating that I owe them money from March. It is now June. I am confused and wondering why I paid double for the first month of it doesn’t cover my last.... and why was I not called, emailed or mailed any notification? Not good service at all!!!

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Dont trust them, ever...

by Robert on Aug 28, 2019
1 out of 5 stars

I don't know if they easily pay in case of sinistre, but they send very easily recall to pay even when it's already paid. So, some people can pay twice and maybe never see the mistake. Another trick to increase ther business. Quand une compagnie d'assurance qui a encaissé la prime, réclame une autre fois le paiement, ça sent l'arnaque. Ils doivent faire ça à tout le monde et à la fin, il y a ceux qui ne s'aparçoivent pas qu'ils ont payé 2 fois et qui se font avoir. La politique de l'erreur, on connait. En plus, toujours dans le même sens. Bizarre, non ?

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Terrible - avoid avoid avoid

by LC on Aug 23, 2019
1 out of 5 stars

Great rate the first year, then a 40% increase, then another 40% increase. One claim in this time, though they said that per their policy, the first claim did not affect my premium. That said, they can't tell me what has caused this increase other than "general changes in insurance liability globally." Went with them because of their online nature and yet half the time their website is borked or I can't log-in and on email, they tell me to call. Took three customer service agents to fix a very simple problem over email because the first two didn't bother reading my inquiry. The claim experience was with an agent that couldn't answer the question, kept calling me while I was travelling and I had said to email. Eventually bumped up the chain to a higher up who was helpful, but you have to go through layers of idiocy to get there. Do NOT recommend AT ALL. Avoid!

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DOUBLED MY RATES; NO NOTICE

by Dave on Dec 19, 2017
1.5 out of 5 stars

Sonnet more than doubled my rates with no notice. I will look elsewhere and wish I had never signed up with them.

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The worst

by Orin Bishop on Dec 7, 2017
1 out of 5 stars

They made it impossible for me to pay them, sent me to collections without further communication despite repeated attempts to give them the $90 I owed, and then refused to send me an apology email meaning I'm stuck with higher rates elsewhere. Also their ombudsmen, and the ombudsmen of their parent company Economical Insurance, like to not return phone calls.

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