Home Insurance Reviews

Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
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They cancelled my policy because my VISA was compromised twice in one year

by Karen Christensen on Jan 26, 2024
2 out of 5 stars

Sonnet's rules are outrageous. Credit card fraud is rampant, everyone knows that. In 2023, my VISA had to be cancelled/re-mailed to me twice, in March and in November. As a result, 2 of my monthly payments of $66 didn't go through. I called Sonnet with the new VISA number after the fact in each case, and when I called the second time they said, 'Sorry, your policy is being cancelled.' Really? A customer with a perfect 900 credit score is cancelled? Outrageous.

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Overpriced

by Judi-michelle Ferguson on Jun 22, 2022
2.5 out of 5 stars

I always knew that I could get cheaper coverage but tenant insurance is not very expensive.
I just got a renewal notice with an increase for the addition of "overland water damage". I called and spoke to an agent who put me on mute and came back to tell me it is for sewage backup based on revised land surveys.

Well... I live on the 18th floor of a highrise in downtown Edmonton. That would be one hell of a backup. As for flooding? This is the highest altitude in the city.

If they want to raise rates that's their option. Adding useless coverage is an insulting method to achieve it.

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Too Many Technical Problems

by Dogpile on Oct 20, 2020
2.5 out of 5 stars

Low premiums and good coverage, but technical problems make the whole experience too frustrating. I have tried Chrome and Edge browsers as well as Incognito mode on both, clearing cookies and cache. When I am finally able to connect to chat support, all they can do is promise that their IT support will get back to me, which never happens. A terrible business plan. Avoid this company.

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Are you a condo unit tenant? Remember that neither your condominium corporations' policy nor your landlord's insurance policy protects you as a tenant (3rd part liability, contents, etc.). If you do not have your own insurance policy, get your condominium insurance quote today.

Fraudsters

by Samson D on Oct 5, 2020
2 out of 5 stars

Please don't be fooled by the first year quote you get. My home insurance went up from $900 to $3600 in the second year. Had difficulty cancelling. DO NOT BE FOOLED

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