Allstate Auto Insurance Reviews

I transferred my business to Allstate several years ago as there prices were competitive and the customer service, at the time, was great. I just received a letter in the mail telling me that due to a "recent" claim, both my comprehensive and my collision deductibles were being increased to $500, they were down to $300.
When I called to inquire about this "recent" claim, I found out it was for a windshield replacement in early 2015....not sure about anyone else but that is not recent in my books!
Secondly I asked why my policy was even being affected as I have had windshield replacements done in the past with other companies and as long as it's the first replacement, there is no ding to the insurance.
Upon speaking with a representative, after waiting on hold for 20 minutes, she informed me that she could not access my file and that I should speak to my Rep. She then proceeded to ask me whether I knew my rep and when I told her that I had no idea as I had never been contacted by one, she laughed at me and said "You don't know who your rep is?!" in a condescending way.........how unprofessional is that?!
I am now looking for a new insurance company for my upcoming renewal!!!

I had my first accident on nov 17/2014 and they finally came back to me with an offer on Jan 15/2015, They took the car back and now I have no vehicle and no payout (jan 22). As soon as this is settled, I will be looking for another instance company.

I had td insurance and they where great they covered everything. I switched with them because they rose my insurance so I went with all state cause they were charging less and my family said that they were good.
I was in a accident that was not my fault and I was injured. They never called me to tell me that I have a deductible I was never told any information. When I called the customer line they were no help and just gave me more numbers to call. So far this experience with this company is pathetic. I will not receded them to anyone. Never had so much problems with an insurance company. As well they kept taking more money out of my account each month when I talked to them they said my insurance had rose.

my vehicle was involved in a fire well driving in northern ontario, as a result the car was a wright off. After being told to stay in the area at a motel I called after two days and asked what was going and they apologize and told me that I could return home after waiting almost 2 weeks for the claim adjuster to actually process it he came back with an offer that was 75% the value of the vehicle. I called an appraiser that I knew and he confirmed with me that in fact I was being underpaid for the value of the vehicle, I spoke with the adjuster and told him this, his supervisor then called me and talked to me and said he would speak with the adjuster and get back to me. After 5 hours the adjuster got back to me and said the offer was final with no explanation. On top of this I opted out of a car rental to save money and ended up receiving $400 in total for two days rent in a motel, a bus rental and two weeks of not taking a rental which should of been an extra $25 a day. By my calculation the rental alone was $350. Anyways great company till you make a claim, but then again there in the business of making money and not giving any out!