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Allstate Auto Insurance Reviews

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(304 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
4.5%
Agent/rep availability
4.5%
Agent/rep knowledge
4.5%
Agent/rep callbacks
2.3%

Top negative trending topics ?

Agent/rep availability
59.1%
Agent/rep attitude
50.0%
Agent/rep callbacks
29.5%
Agent/rep knowledge
27.3%
Cancellation experience
22.7%
Phone wait times
22.7%
Claim - adjuster
20.5%
Billing/payments
9.1%
Claim processing time
9.1%
Email/message wait time
9.1%
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Agent/rep attitude (3) Agent/rep availability (4) Agent/rep callbacks (2) Agent/rep knowledge (2) Agent/rep language skills (1) Billing/payments (5) Cancellation experience (1) Claim - adjuster (2) Claim - not-at-fault (2) Claim - rental car (1) Claim - repair shop (1) Claim payout amount (2) Claim processing time (1) Discounts, deals, rewards (1) Insurance Rates, Prices (2) On-hold times/transfers (1) Phone wait times (3) Policy changes experience (1) Policy clarity (1) Policy coverage (1) Rates at renewal (1) Rates competitiveness (1) Rates for bad drivers (1) Rates for good drivers (1) Rates in bundle (2) Renewal experience (1)
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Clear all

Do not have an accident

by WOW on Oct 31, 2015
2 out of 5 stars

I have been with this company for over 30 years, I had a few claims over the years but none were my fault, so all was fine. After 30 years I had my first at fault accident, minor fender bender. My insurance has been increased by 80% can you believe this. Stay away.

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