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Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
9.5%
Agent/rep attitude
7.1%
Agent/rep knowledge
7.1%
Agent/rep callbacks
4.8%
Online quoting
2.4%
Rates for good drivers
2.4%

Top negative trending topics ?

Agent/rep availability
73.8%
Agent/rep attitude
52.4%
Agent/rep callbacks
47.6%
Claim - adjuster
33.3%
Phone wait times
28.6%
Agent/rep knowledge
23.8%
Claim processing time
19.0%
Billing/payments
16.7%
On-hold times/transfers
14.3%
Claim - denial
11.9%
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(30)
Tags
Agent/rep attitude (4) Agent/rep availability (2) Agent/rep callbacks (2) Agent/rep knowledge (3) Claim - adjuster (2) Claim - injuries (1) Claim - rental car (4) Claim - repair shop (1) Claim payout amount (4) Claim processing time (4) Insurance Rates, Prices (1) Phone wait times (1) Policy coverage (1) Rates after claim (1) Rates competitiveness (1)
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Consumer (1)
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Great experience

by Kirat on Feb 12, 2020
4.5 out of 5 stars

I had a great experience dealing with this company. My friend referred me a few weeks back. Fully satisfied with the customer service. The agent assisted me and got the best and cheap quotation as well as the approval within two days.

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Review topics
Insurance Rates, Prices