Poor Service, Lacking Customer Service Values and Support for Insurer
by Tickedoff on Nov 30, 2023
1.7 out of 5 stars
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I was with Allstate for 31 years and recently was told they would not insure my 18 yr old son because he has a license suspension (made a poor decision as a teenager as we all have). They forced me to sign an agreement stating that he would not drive my car. Fine. Then a few months later 1 month before renewal of my auto insurance they told me they were discontinuing my insurance as the underwriters had deemed me "at risk" because I had two claims, one over 6 yrs ago and the other in 2022, even though their policy says they remove collision claims within 6 yrs. I had 4 ticket (speeding, and failing to yield, 2018, 2021, 2023). So this I guess is the limit of their service and coverage for a client. Now I have cancelled my auto and tenant insurance and leaving them. What a joke. What is the point of getting insurance if they have a low limit on what you can be actually covered for. Where are the rights of the client/customer, when they are high priced, gouging and moving forward with repairs of $20k on an accident that my car is literally worth a smidge more. Not a great insurance company at all. One would think they would look at customer loyalty, and have more reasonable restrictions. THE WORST! Customer service is poor, rules are a complete joke. Insurers need more rights against these money hungry insurance companies.