Allstate Auto Insurance Reviews

Worst claim agent. left you hanging without instruction, or any guide. Ignore my calls from morning to evening. the car needs to be tow but she did not do anything, I have to handle by myself. Did not even bother to arrange for replacement car, her knowing i have newborn and toddler.

I had a car accident on April 11, 2022 and Allstate determined that I am at zero fault and gave me a rental to use until my vehicle is repaired.
On July 11, they decided to stop the rental and leave me with no vehicle claiming that they are not responsible for the rental in case there is a part delay from the manufacturer.
Allstate advised me to go after the manufacturer to get the car part that is needed for the repair.
I am now obligated to do the insurance company's job to repair my car and get the parts from the manufacturer. I am also penalized to pay for rentals or Ubers to go to work and run necessary errands!
A part of the email from Cindy, a claim manager is below:

"As Denika has mentioned on July 7, 2022 the last day we will be unable to cover the rental would be July 11, 2022 which is a reasonable period of time to allow for the repairs to be completed however with the part delay with the manufacturer the delay is unforeseeable and Allstate insurance does not guarantee the availability of parts.

I would recommend contacting Volkswagen Customer Service and open a claim with them to provide you with a rental vehicle beyond July 11, 2022."

Do not do anything with Allstate. They are the worst company, they will never return your call. The Adjustor I dealt with Carlos gave me the most runarounds. I was not at fault, I paid over 3000.00 for rentals they never reimbursed me when they said they would. They will not return calls or emails. I have to call from different phone numbers to catch him on the phone. The worst experience I have ever been through. The most stressful. Annoying. Unprofessional.

Where to begin?
Impossible to get a hold of your adjuster? - YES!
Email correspondence - NONE!
Compassion that you've been hit by a non-insured driver - NO!
Get you a rental equivalent to your brand new, $80K vehicle? - Absolutely not! In fact, they give you what's called a "Comparable SIZE." If that's not the biggest scam I don't know what is.
My first accident in over 30 years, not my fault, a person has no insurance, G1 licence, driving a beat up old car and I get punished by my own insurance company!
This is why their rates are somewhat cheaper...
Manager of adjusters, worse. Should not be in customer service role, attitude and really, I mean really doesn't care. Plain and simple. These are our terms, bye-bye.

Incredibly dissatisfied & disappointed with the service their representative Brittany had provided me with. My vehicle had gone into the shop & I was given a rental in the meantime. Due to the incorrect parts for my vehicle being received and ordered, I had gone over the rental agreement coverage. I had contacted her Friday (this passed Friday) as my coverage was up on Saturday. Left a message asking for a call back to explain what was happening... I have yet to receive a phone call. And today I’m charged with a bill of approx 200$ as the problem is yet to be rectified. The garage to my knowledge had spoken to her regarding coverage & I wouldn’t be paying a single cent as it wasn’t my error. What kind of rep, ignores your call & doesn’t call you back. If these are the types of people they have working at Allstate, bless their souls and good luck. I will be looking elsewhere for auto insurance and WILL NOT BE staying with them. Brittney has 0 customer service skills and very unprofessional.

If you have a luxury vehicle like myself you would think that going with Allstate is good idea since they are expensive. To start with, they are extremely slow with their claim process. When you insure a car that's worth 50K, one would you think that you would get a rental thats at least a luxury. Allstate offers no luxury rentals, they will give you a $40 limit per day. Its an absolute joke, I have never heard that before in my life. Even if you are insuring a 1 million dollar car they will give you a Toyota. Horrible company , horrible staff. AVOID AT ALL COSTS

I've been a loyal customer for about 7 years with them, never made a claim, never missed a claim, never called and complained about rising rates ever, so my first brand new car was stolen on September 23.2019, I called when it happened and I was told a claim specialist would contact me within 24 hours, next day I called and they said sorry it will be between 7 -10 days before some will contact me. Fast forward three weeks later after calling everyday I finally spoke with the "claim specialist". It has been a month, they said my cheque will be in the mail, my rental has expired so I'm paying out of pocket, my wallet, spare house keys, garage door opener was in the vehicle so I've had to replace all those which has cost me over $1000 , the rental will cost me $300 and I just spoke with them and they said the cheque will take 7 to 10 days! I've never been made to feel so helpless and used, absolutely worst insurance company ever!!! Don't use them. The agent is incompetent, rude and very unhelpful.

Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th.

1) I was given an Adjuster name and they were to contact me within 48hrs. I was not contacted and so, therefore, I had to contact them. 2) I have a rental through insurance. Estimated time for my vehicle to be fixed was on Feb.15/19 and I had to return rental then. Miscommunication error between Allstate and dealership and my vehicle will not be ready on Feb.15/19. I informed Allstate Feb.13/19 about this and that I will not return my rental. I was not advised about any out of pocket charges to me if I don't return the rental. Why should I be charged? Why should I return my rental when my vehicle has not been fixed yet?