Allstate Auto Insurance Reviews

Do not do business with this insurance company. If you read the reviews and lawsuits on other sites you will see they are a rip off . They don’t want to pay claims. It takes them forever getting back in contact with you and the rudest customer service you have ever talked with. BE WARNED! If you have problems with them get an attorney make them pay attorneys fees!

I had a car accident on Feb 10th, 2024 and I was told that adjuster from All state insurance will give you a call/email back within 5 days to discuss the claim. However, it's more than three weeks and I haven't received any call or email from this insurance company. It seems like they don't know how to run their business and deal with customer who are already in stress after the accident. When you increase the insurance premium every year due to factors (inflation, number of claims reported, etc), a customer is expected from insurance company to resolve the issues promptly rather than we call them and ask what happened to the claim. This is a terrible company to deal especially for car insurance - don't go with cheap rates and save money and deal like me if anything happened. I wouldn't recommend anyone in future to deal with this company for any kind of services.

I was in a no fault accident in 2015 the day before my wedding actually. Called allstate right there. Informed the police. My vehicle needed repair around $4000 for the bumper and light. Months go buy and i call allstate asking whats going on with my claim. They say the person responsible gave them the wrong insurance or something, I have to wait. More months go by, i cant get them on the phone, I leave numerous voicemails for them. Nothing. Finally i go into their nw office ands tell them if they dont fix my vehicle im leaving their service. They say to wait again. Nope. I close my account and guess what they keep charging me. I file a complaint aginst them and write numerous eltters, they said i didnt provide in writing that i was leaving. I guess yelling at them in person to fix my truck or else wasnt good enough. I write them a letter and sue in small claims to get my money back as they were charging my card. I still tried contacting them over and over to get my vehicle fixed. Nothing. Finally around 2019 they respond and say its my fault they didnt give me the information and that the statute of limitations for me to sue is past. They deleted all my voicemails and only had one msg to a number i no longer had at the time in 2016- asking me to contact them even though they had my correct number. They also at this time in 2019 sent me an estimate sheet with the locaiton of the garage, I NEVER RECIEVED THIS UNTIL THEN. Allstate is a scam company that stonewalled me for years so they didnt have to have my vehicle fixed and yet they keep harrassing me trying to get me back as a customer. What a joke.

Being honest the only reason I chose Allstate is because they offered cheaper quotes for my car insurance, BUT here is what happened to me and you will likely experience the same:

1. The sales rep who signed you up is GONE after you are onboard (never reply your email any more).
2. Average over 40+ mins wait time to talk to someone the helpline.
3. Unexpected 35% increase of your premium (no claims, 100% safe driving during the year) WITHOUT any notice and they hope you never find it out (YoY 35%).
4. The sales rep asks you to download a APP called Allstate "Drivewise" to get a small discount, but this spy App tracks EVERYTHING (your speed, brakes, maybe voice you never know) while you are driving, and if you stop using it, guess what, the discount is gone and more fees for you (of course they won't tell you that when they sign you up).
5. Very difficult to cancel and maybe some hidden fees you do not expect.

If you are ok with all that above, go for Allstate, otherwise, from my own experience I would suggest to go for a company that is more professional and more responsible to their customers.

Never ever get this company to cover your property or car. They will not answer your calls or emails. You will regret it!

I had a very bad experience with Allstate.
I purchased a car insurance with Allstate, but I get an additional "property insurance" which is about rental property or something. It was the agent "told" (not recommend) me to buy (I don't even have a rental house, or a room), I was told it helps to reduce insurance price, but actually it did increased my payment every time (extra $42.28/month)!!!
when I sold my car and need to cancel insurance, the agent just gave me a number to call then never contact me again. I called to cancel the car's insurance and the property insurance, 2 weeks later, they finally canceled the car's, but keeping charging me for the property insurance. I called again (the connecting is always waiting for long time), and I was confirmed it canceled, and I was told that they need to contact another department. One month later, I found I was still charged through my credit card. I had to call again, the girl said the cancelation is still in progress. I have no words at all.
I am still waiting....

Worst claim agent. left you hanging without instruction, or any guide. Ignore my calls from morning to evening. the car needs to be tow but she did not do anything, I have to handle by myself. Did not even bother to arrange for replacement car, her knowing i have newborn and toddler.

Any e-mails they reply only after 2 days. Any phone calls is hold for 30min at least.
It has been like this for many years. Looks like management not making any effort to make it faster.
Very disappointed with the service. I am still with Allstate for the last 4 years. I will move it out during my next renewal.

As a long time customer I would expect I was getting best rates. I called to discuss why I would be saving $110.00 a month on 2 cars. The lady took the call was rude and unprofesional. Asked to be transferred to a manager she said take 1 to 5 business days. You lost 3000.00 in one call.