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Allstate Auto Insurance Reviews

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(302 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
4.8%
Agent/rep availability
4.8%
Agent/rep knowledge
4.8%
Agent/rep callbacks
2.4%

Top negative trending topics ?

Agent/rep availability
57.1%
Agent/rep attitude
50.0%
Agent/rep callbacks
26.2%
Agent/rep knowledge
26.2%
Cancellation experience
23.8%
Claim - adjuster
21.4%
Phone wait times
21.4%
Billing/payments
9.5%
Claim processing time
9.5%
Email/message wait time
9.5%
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Billing/payments (1) Cancellation experience (1) Discounts, deals, rewards (1)
Review author
Consumer (1)
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Very unprofessional

by Oliver Thompson on Dec 7, 2022
3 out of 5 stars

I was a good client for years. Always paid on time but I recently went through a medical trauma and was unable to pay one time on time and I was removed. I paid the remainder of my fee soon after and they said I could get back in but after several calls to them I was told that I was not accepted. I waited months to hear from them and they couldn’t be bothered to tell me. I would never recommend this terrible insurance company.

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Review topics
Billing/payments Cancellation experience