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Allstate Auto Insurance Reviews

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(323 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
8.3%
Agent/rep attitude
6.3%
Agent/rep knowledge
6.3%
Agent/rep callbacks
4.2%
Online quoting
2.1%
Rates for good drivers
2.1%

Top negative trending topics ?

Agent/rep availability
70.8%
Agent/rep attitude
50.0%
Agent/rep callbacks
41.7%
Phone wait times
31.3%
Agent/rep knowledge
29.2%
Claim - adjuster
25.0%
Billing/payments
16.7%
Cancellation experience
16.7%
Claim processing time
12.5%
Rates competitiveness
12.5%
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Tags
Agent/rep attitude (4) Agent/rep availability (2) Agent/rep callbacks (2) Agent/rep knowledge (3) Claim - adjuster (2) Claim - injuries (1) Claim - rental car (4) Claim - repair shop (1) Claim payout amount (4) Claim processing time (4) Insurance Rates, Prices (1) Phone wait times (1) Policy coverage (1) Rates after claim (1) Rates competitiveness (1)
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