Allstate Auto Insurance Reviews

Worst possible customer service ever... they never answer your calls... (on call for the last 64 minutes to add one driver to my auto and still no answers).
3 weeks ago, I called to report an accident and it took them more than 30mins to answer the call. Once they did, they offered no help and were disrespectful.
However, they are great at getting your money: if you call for new insurance, they will answer within seconds (I tested with another cell phone while still waiting to get somebody to answer my call and they answered right away).

Very bad customer service, and wait time. Called 20 times but my issue never got resolved!

I am trying to delete one lease car from my policy which one I return in August but no one is helping out... Still keeps me charging for that! I called three times since August hon hold for one to two hours! Repeat all things - "we call you back" and three months no one call back. Today also on all hold almost one hour no answer.

No answer to multiple calls to simply update driver info. On hold for hours over a few calls. Plain unacceptable!

You can't get ahold of anyone here! I don't even think the phone line is real at this point.. been on hold for about 2 hours in total over the past few days.
Do they expect you to hire a personal assistant to get ahold of Allstate on your behalf? I'm trying to pay this company money and they won't even answer the phone. Feel terrible for the people who work here. Despicable.

Very unprofessional! You cannot contact your office anymore, you’re directed to an answering service and they don’t answer! I will be moving all of my insurance needs, after 15 years. It makes me very unhappy! They’re so unprofessional, the supervisor in Sudbury G, Myles, sent me his T4. I’ve been sooo unhappy for sooo long!!!! I haven’t moved my policies because I would have to get all my vehicles re-certified. It’s a joke the way Ontario lets these companies operate

I got changed for a vehicle that has been parked for three years now for six months.
The vehicle is parked and I pay for it full coverage for six months without use at all I made phone calls almost 10 times I got the voicemail I leave a message every time I call no one gets back to me and I don’t really know why I have been in the website of Allstate insurance there is no option there to solve the issue no way to get things done by email or phone call or text message. What else should be done with this company just to find a way to get someone to speak to address this issue I don’t believe that should be blamed on COVID-19 at all it’s their way of serving their clients without any respect... I have been dealing with these problems since 2008 for 14 years now. No respect at all!

I am writing this review while I am on hold with their customer service for 3 hours and counting. PATHETIC. If I could, I would give them a zero star. I just wanted to add another car to an existing policy. The way they are making their customers wait for hours and hours, they should be ashamed of themselves.

Appalling customer service.
I waited and waited on the phone to complain, holding for 45 minutes and then another 1 hour 20 min. Someone was supposed to call me back. They never did. Now it’s Friday late afternoon and the matter is still not resolved.
Please, please for your sanity, choose another insurance company. The service we received from another insurer who grabbed our new business with open arms and then shunned us and passed the buck when complaints and issues arose. No matter where you are in the country I suggest you DO NOT buy any insurance through this third-rate company. You will live to regret it.

I have been trying for 2 days to reach Allstate. I have tried online enquiry, through my log-in account and by phone. Very frustrating