Allstate Auto Insurance Reviews

I have been a client of Allstate Insurance since 2007, holding both an auto and a renter’s policy. I have not had to deal with a claim until Sunday, December 15, 2019, when our car was rear-ended on a Sunday morning. My wife and I were both shaken up but basically not injured. The rear end of the car was damaged, but it could be driven, the seat belts, however, did not function because of the severity of the impact. We got the car to our dealership and I informed Allstate through a message to my agent and I emailed him copies of my police statement, as well as the official police report of the incident. Monday morning at 7:00 I was at the dealership, where they had already been in touch with Allstate, which gave immediate authorization for car rental to an amount of $900.00. A rental was quickly arranged by the body shop staff, and I received a ride to the rental agency. I was mobile by 8:00 am. An adjuster called later that day to make sure we were OK, and to let me know that the other driver’s insurance company was on-side and would assume costs. By mid-week the adjuster had seen the car and approved the repair estimate, which was around $8,500.00. Parts were ordered, but this was Christmas time, and some parts had to be shipped in. The anticipated completion date was December 31st. In the meantime a representative from the claims office in Toronto, I believe – was in touch with us, explaining the process and wanting to make sure things were proceeding, and that we were both OK. We had both seen our doctor to be checked out. I had no ill effects, but my wife was experiencing some pain and discomfort across her shoulders and upper chest, which set in motion calls and questions from an Accident Benefits Advisor, which in turn resulted in authorization a series of chiropractic treatments. The car was finished, and I picked it up on December 30th, and here ends my story, except to say that I could not be more satisfied with the efficiency, thoroughness and follow-up from Allstate and my G.M. dealership.

Every review has a story behind it. I'll try my best to tell our story, more facts, less comments.

Nov 8, 2016, the day of US general election, the 3rd day after the time change(daylight savings to standard). It was a wet evening. The visibility was not good. That was pretty much the circumstance in which we were involved in the traffic accident.

I won't discuss any of the accident details here. Just want to say at the time we just switched our insurance policy from a company with which we had been for 20 years without any at our fault claim. The accident occurred after I made a left turn on a green light.

After the accident , a tow truck driver asked me, "who are you insured with?" "Allstate " I answered. The driver then said: good. The voice was light, but the tone was firm. For us, it was not so optimistic.

The car was no longer drive-able , so we got a rental car onsite.
The next morning we reported the accident to the company, telling them about the rental car. The claim process started smoothly. Due to the fact that the car was a leased one, there were some communications among insurance , leasing company and us. There were no hard questions. The staff were helpful & dedicated.

The car ended up being a total write off. We got the green light to lease a new car in a timely manner. On Nov 20, we got a newly leased car, less than two weeks after the accident so we could return the rental car before long.

The car was fairly valued as far as we were concerned.

There was no dispute during the whole process which was beyond our expectations.

Our policy will be due for renewal in August this year. We are optimistic about our future with Allstate.

Unlike most of the other reviews, I was lucky enough to have a good experience with Allstate. After I had my accident, they moved quickly to process my claim, and I was provided with a rental car within the hour. As I did not have collision on the vehicle, I had to pay the first few days of the rental car out of pocket until Allstate could determine I was not at fault, which I wasn't. Allstate very promptly contacted the police officer who attended the scene, and after determining I was not at fault, they immediately started covering the cost of the rental for another 5 days, and within a week, I was reimbursed for the 3 days I had to cover the rental myself. The insurance adjuster gave me a fair price for my car, and I received that check within days as well .My claim was wrapped up within a week, and I was happy with the way they handled it.