Allstate Auto Insurance Reviews

I have been with Allstate for many years with home and auto insurance, by pre-authorized payment. This month I got an email saying my credit card company declined payment, therefore, there will be 50$-penalty for each of my cars plus home. I later found it is my credit card expired. I used one credit card for all pre-authorized payments. Other companies simply updated info with me later, instead of charging %50 for each account. However, my two cars are bundled in one policy, so even if there is such a big penalty, it should not be counted by each car, but should be counted as one policy account. By their harsh standard, they should only charge me 100 instead of 150.
If you have an alternative, do not stay with them!

I have 3 cars and 2 houses insured with Allstate company for such a long time and always been loyal and on time in my payments, never missed any payments but now they are charging me double months plus $50 late payments because of their own mistakes, how can I even complain, where is the place to put complain against them, they never pick up the phone, and after trying to call them over a week and waiting over the phone for more than 1hour and 45 minutes every time I finally catch representative (Keith) who tried to waive the charge but the management team didn’t accept their mistakes and still ask for double payment and late payment charge.
How unfair they would be in this pandemic situation, with all these issues still trying to overcharge and rip off people.
NEVER GO WITH ALLSTATE.
So much better and more respectful and better customer services companies out there. Don’t do this to yourself.

Times are difficult enough right now, so when you find another broker/ a cheaper insurance price, you consider not renewing. I had paid cash for the entire year of my car insurance policy with Allstate, and just before the year ended I notified my broker's office not once but THREE times that I would not be renewing. Every time I told them I got more upset saying, what don't you understand? Anyways, I recently got a call from a damn collection agency, saying ALLSTATE CANADA had sent a bill for something like $140.00+ for non-payment of Admin fees!! Are you joking? ADMIN FEES because I left after the end of my policy?!!? That is criminal & it really ticked me off. Allstate, you are crooks trying to swindle extra money from clients, & even worse when people are struggling financially right now due to Covid. SHAME ON YOU

I had five months car insurance with Allstate. There was a problem with my credit card and they couldn't withdraw money for two months. They didn't notify me to solve the problem so I didn't know. After two months they sent a letter that I have to pay the whole year instead of month to month because they couldn't withdraw for the last two months. I didn't accept it because it wasn't my fault so I cancelled with the company. Never recommend it!