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Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
9.5%
Agent/rep attitude
7.1%
Agent/rep knowledge
7.1%
Agent/rep callbacks
4.8%
Online quoting
2.4%
Rates for good drivers
2.4%

Top negative trending topics ?

Agent/rep availability
73.8%
Agent/rep attitude
52.4%
Agent/rep callbacks
47.6%
Claim - adjuster
33.3%
Phone wait times
28.6%
Agent/rep knowledge
23.8%
Claim processing time
19.0%
Billing/payments
16.7%
On-hold times/transfers
14.3%
Claim - denial
11.9%
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Tags
Agent/rep attitude (3) Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (4) Broker experience (1) Claim - adjuster (1) Claim - rental car (1) Claim - total loss (1) Claim payout amount (1) New purchase experience (1) Online quoting (1) Rates competitiveness (1) Rates for good drivers (2) Refund (1)
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Refund

by Oscar Ibarra on Feb 7, 2023
5 out of 5 stars

I did not know my vehicle after a total loss was still being charged and went into renewal charging me double the amount for a car I did not own anymore... ALEJANDRA agent of Ontario helps me get a full refund! The best person ever!

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Review topics
Agent/rep knowledge Refund