Car Insurance Reviews

Allstate Auto Insurance Reviews

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(328 reviews)
Allstate
1.4 out of 5 stars:
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Provided zero service

by Zp on Aug 5, 2021
1 out of 5 stars

I was in a no-fault accident in 2015. Allstate stonewalled me and then denied I had ever made a claim. Their ombudsman refused to answer my emails. Years later the truth is they only contacted me once at an old phone number I wasn't using and deleted the file. When I would call they would tell me I didn't have a claim. After two years there's nothing you can do but that was the game they were playing all along.

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Impossible to reach ANYONE!

by Sasha Semenko on Aug 3, 2021
1 out of 5 stars

Absolutely impossible to reach any agent. I have called numerous locations, tried to leave messages after pressing 1 as the recording tells you to do so, but it goes to nowhere. No one ever calls you back so you're stuck on hold for HOURS! INFURIATING! I'M TAKING MY BUSINESS ELSEWHERE! one star is too good for this place

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Ridiculous penalty

by Huaxin Zhang on Jul 24, 2021
1 out of 5 stars

I have been with Allstate for many years with home and auto insurance, by pre-authorized payment. This month I got an email saying my credit card company declined payment, therefore, there will be 50$-penalty for each of my cars plus home. I later found it is my credit card expired. I used one credit card for all pre-authorized payments. Other companies simply updated info with me later, instead of charging %50 for each account. However, my two cars are bundled in one policy, so even if there is such a big penalty, it should not be counted by each car, but should be counted as one policy account. By their harsh standard, they should only charge me 100 instead of 150.
If you have an alternative, do not stay with them!

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lack of communication

by Tori96 on Jul 19, 2021
1 out of 5 stars

They will not call you, and when your car is stolen and you file a claim they will avoid you the whole time and not call you back once. It has been over 2 months and my fiancé hasn’t heard anything about his car... It was a total loss, and they have yet to call us about a settlement. Worst communication skills ever.

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Pathetic

by MK on Jul 16, 2021
1 out of 5 stars

Terrible company, whenever you call them they will put you on hold for an hour.

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Just to change card info

by Swaminathan Ramachandran on Jul 15, 2021
1 out of 5 stars

WAITED FOR 44min at customer service call... They DON'T HAVE ENOUGH STAFF to handle the calls and putting us on hold. Just repeating Advertisements boasting their company and frequently 'a patience is appreciated. VERY POOR MANAGEMENT.
No Queue System and Your queue status numbers. Unfortunately, this company just plays an auto message and KILLING OUR TIME. Finally closed giving a call back message.

The story did not end. The next day they called at a random time for just a second and dropped a voice message to call another number.

This number, the same sad state of affairs and call went for 51 minutes and I dropped. Going to the nearest office to just give a change in payment information.

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Terrible customer services

by Adel Shojaei on Jul 13, 2021
1 out of 5 stars

I have 3 cars and 2 houses insured with Allstate company for such a long time and always been loyal and on time in my payments, never missed any payments but now they are charging me double months plus $50 late payments because of their own mistakes, how can I even complain, where is the place to put complain against them, they never pick up the phone, and after trying to call them over a week and waiting over the phone for more than 1hour and 45 minutes every time I finally catch representative (Keith) who tried to waive the charge but the management team didn’t accept their mistakes and still ask for double payment and late payment charge.
How unfair they would be in this pandemic situation, with all these issues still trying to overcharge and rip off people.
NEVER GO WITH ALLSTATE.
So much better and more respectful and better customer services companies out there. Don’t do this to yourself.

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Long wait to contact

by delon on Jul 9, 2021
1 out of 5 stars

If you want to get a quote someone will answer asap, but afterwards, if you have a question you will have to wait at least 20 min's on the phone just to talk to someone. Clearly shows they are only interested in gaining new customers and no after service or don't care afterwards.

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Reneged on Claim Decision

by Ripley on Jul 9, 2021
1 out of 5 stars

The first evaluator said that the accident was no fault. Then he left the company. And his replacement was re-evaluated almost more than a month later and said it was 100% at fault. Meanwhile, the collision centre fixed the vehicle under the assumption that it was at no fault based on the paperwork that was sent to them by Allstate. Unprofessionalism at its best.

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Horrible claim experience

by Tiger on May 29, 2021
1 out of 5 stars

Bad claim experience, no follow-ups at all. The insurance advisor did not set up my policy correctly, no communication to resolve the claim.

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