Allstate Auto Insurance Reviews

Absolutely impossible to reach any agent. I have called numerous locations, tried to leave messages after pressing 1 as the recording tells you to do so, but it goes to nowhere. No one ever calls you back so you're stuck on hold for HOURS! INFURIATING! I'M TAKING MY BUSINESS ELSEWHERE! one star is too good for this place

I wrote this review while on hold waiting for a customer representative to pick up my call - I'm at 1 hour 40 minutes wait time now trying to add a new car to my insurance policy the message is "we are experiencing longer wait times than usual"...

I have been with Allstate for many years with home and auto insurance, by pre-authorized payment. This month I got an email saying my credit card company declined payment, therefore, there will be 50$-penalty for each of my cars plus home. I later found it is my credit card expired. I used one credit card for all pre-authorized payments. Other companies simply updated info with me later, instead of charging %50 for each account. However, my two cars are bundled in one policy, so even if there is such a big penalty, it should not be counted by each car, but should be counted as one policy account. By their harsh standard, they should only charge me 100 instead of 150.
If you have an alternative, do not stay with them!

They will not call you, and when your car is stolen and you file a claim they will avoid you the whole time and not call you back once. It has been over 2 months and my fiancé hasn’t heard anything about his car... It was a total loss, and they have yet to call us about a settlement. Worst communication skills ever.

Terrible company, whenever you call them they will put you on hold for an hour.

WAITED FOR 44min at customer service call... They DON'T HAVE ENOUGH STAFF to handle the calls and putting us on hold. Just repeating Advertisements boasting their company and frequently 'a patience is appreciated. VERY POOR MANAGEMENT.
No Queue System and Your queue status numbers. Unfortunately, this company just plays an auto message and KILLING OUR TIME. Finally closed giving a call back message.

The story did not end. The next day they called at a random time for just a second and dropped a voice message to call another number.

This number, the same sad state of affairs and call went for 51 minutes and I dropped. Going to the nearest office to just give a change in payment information.

I have 3 cars and 2 houses insured with Allstate company for such a long time and always been loyal and on time in my payments, never missed any payments but now they are charging me double months plus $50 late payments because of their own mistakes, how can I even complain, where is the place to put complain against them, they never pick up the phone, and after trying to call them over a week and waiting over the phone for more than 1hour and 45 minutes every time I finally catch representative (Keith) who tried to waive the charge but the management team didn’t accept their mistakes and still ask for double payment and late payment charge.
How unfair they would be in this pandemic situation, with all these issues still trying to overcharge and rip off people.
NEVER GO WITH ALLSTATE.
So much better and more respectful and better customer services companies out there. Don’t do this to yourself.

If you want to get a quote someone will answer asap, but afterwards, if you have a question you will have to wait at least 20 min's on the phone just to talk to someone. Clearly shows they are only interested in gaining new customers and no after service or don't care afterwards.

The first evaluator said that the accident was no fault. Then he left the company. And his replacement was re-evaluated almost more than a month later and said it was 100% at fault. Meanwhile, the collision centre fixed the vehicle under the assumption that it was at no fault based on the paperwork that was sent to them by Allstate. Unprofessionalism at its best.

Bad claim experience, no follow-ups at all. The insurance advisor did not set up my policy correctly, no communication to resolve the claim.