Allstate Auto Insurance Reviews

I wish I had read the numerous negative reviews here before choosing Allstate/Pembridge. We had one claim in our 10-year history with the company and they treated us like absolute garbage. No reply from the adjuster after 3 weeks! No reply from his manager, no reply from anyone. They give us a completely unfair settlement offer as our car was written off and then tell us they can’t do anything and that I have to hire an independent appraiser. Did that, and the appraiser gave a more reasonable value for the car. Then they begin to dispute our appraiser's report and say the report is not relevant. I really wish I could give 0 stars for this company because that is truly what they deserve.

This company is the worst insurance company. I have been dealing with them since August and have nothing but bad experiences. They are ripping me off and are absolutely ridiculous and rude about on top of it. I didn't receive a package with my slips or information. Had to call and ask for it. Then, when it didn't come for another 3 months (where I called every few weeks asking for it), I went in and got treated very poorly. He kept saying, well, what do you want me to ... like, do your job! Then I added another vehicle. Again, a month later, no slips, didn't even receive temporary slips. Had to call and request those too!! Still, have not received any proper slips!! They are extremely rude and unhelpful!

We had an accident on the 3rd of October, today is the 5th of November. Our car is still in front of the house. Nothing happened with it yet. We can’t get hold of the adjuster. The worst experience ever. Our monthly payment went up already at $100 but with our car nothing has happened. If you can back to me, that would be great, thank you.

Allstate driver hit me. He was at fault, they are trying to pay only 20%. I had my insurance repair my car, it’s been over 2 months and it will go to attribution, could take another 4 months to settle. They are a terrible company to deal with, stay away

These people are unorganized and inconsistent. They don’t know how to do their job properly nor are they accommodating. TERRIBLE.

Absolute money grabber. Raises rate by 40% in the 2nd year even though I had no claims.

The Allstate Insurance agency in Bethlehem, PA prepared a quote for my home and auto policies. It had all the personal information you would expect in such a quote. Then they sent it to the wrong email address. They confirmed this when I called to find out where the emailed quote was. Then they tried to cover by saying it didn't get sent after they had said that it did. I asked for the insurance agent's license number. They would not answer that. Allstate Insurance, careless with your information, careful with theirs.

My father, whom I’m a guarantor for, has been driving for 35 years. He has never had a car accident before. This year was his first not at fault accident. Tom C., a person who works at the collision department, offered my father an unreasonable Offer for his vehicle that was involved in the collision. My father refused the offer, but Tom C. still mailed the check. I have been calling him and leaving him messages several times, but Tom C. never returns my phone calls. I left a message to his supervisor and I also didn’t get any response back. Very professional. If anyone has Insurance or is thinking to get insurance with Allstate, I advise you not to. Allstate is there to take your money, when it’s time to pay up, they’re not very good at that.

My mother, of whom I am the caregiver, was a passenger in a vehicle during a collision. The driver at fault has Allstate Insurance. Allstate refused to pay her medical bills or injuries due to the driver not having business insurance. What is my 72-year-old Mom supposed to do? The driver was transporting her to a center for the disabled when he collided with an 18 wheeler. The Adjuster for Allstate suggested that we use my insurance with Geico to pay the expenses. Really?? My mom is not on my policy, she can’t drive.

You are not in good hands with Allstate. I have had two experiences with them, one being a client and the other being hit by their client. In my opinion, they would rather pay lawyers than take care of their clients. First, when I was a client I had homeowners and full coverage on two vehicles. My wife was rear-ended and when I called, without even hearing the facts, first sentence was "we are not paying for that". After all the hassle, they finally agreed to pay. When going through the repairs, the car needed a new rear bumper. The difference between a new and refurbished bumper was 2 dollars and they would not pay for the new one. Luckily, I only had the car for 6 months and the dealer stepped up and paid the difference. Second time, my wife was t-boned and suffered injuries. They refused to pay anything, fortunately, I had Geico and they stepped in to pay her first 10,000 in medical. After 31/2 years of fighting with them, their lawyers which are top of the line made sure they had to pay nothing. 50,000 in medical, loss of vehicle, and lots of aggravation. Allstate is good at collecting premiums but will not pay claims.