Allstate Auto Insurance Reviews

I was an Allstate Hurontario, Mississauga customer for over 5 years. I had no tickets, no accidents and no claims. This year, they informed me my rates were going up 18 to 20%. Reasons for the increase included population increase, older vehicle, and driving at night. I have now renewed my insurance with another company and I am saving over $1000.00 per year.

I was in a car accident resulting in the other person at fault. The insurance they had was Allstate. What we thought to be an easy-going situation resulted in a terrible experience. The adjuster we were given was horrible. She had no clue what was going on, she never contacted us for days at a time, she was rude when we made conversation, and she told us personally that we were complaining. What kind of adjuster says this to a client? Aren't you supposed to be helping your client rather than hurting them? As a result of this, I have been left without a vehicle and was forced to be stuck with the damaged car for days after the incident. I hope everyone takes this as a wake up call. Allstate is not the insurance you'd want to back you up. You are not in good hands.

I was rear-ended by an Allstate customer who tore the bumper off my car. The police came to the scene. It took over 2 weeks for them to accept liability for the damages and I had to go to get the police report in order to get them to act at all. The agent was evasive and rude. I was driving a car that should not have been on the street. They would not give me a rental car until day 15 after the accident. Then the car went into the shop and they gave me a rental for 3 days before taking it away. I had to fight to get them to continue the rental. They had not even been to the shop to see my car and approve the estimate...which was $5000 more than what they wrote out!!! (used second-hand parts and only the bumper - nothing like the lights that were gone, the wheel that was damaged, the rear side panel where the gas cap would no longer close) So now the parts are ordered and again they stop the rental. They did not tell me about this. I find out when I get my credit card bill. I called argued...they resist and are still resisting as I picked up my car and left the rental at the shop for the shop to return. ALLSTATE is a horrible company to deal with. They lie and cheat. This might come to a legal battle that I turn over to an attorney for the rental. No way to do business.

My car went through a puddle and my engine got hydro locked, passenger side inner fender got damaged, 2 lights got damaged and stopped working completely, horn got waterlogged and now tone is really low and both fog light lenses got water in them. They sent the appraiser in and he basically said they'd only cover the engine and nothing else all because my trunk had primer on it (as I had literally just fixed a dent in trunk) and my front bumper wasn't painted (old one had a really bad crack in it so I replaced it with a new unpainted one so my car could pass mvi). They basically said in so many words that my car was a piece of junk so I was lucky to get that out of them. Wouldn't recommend Allstate to anyone as they were very unprofessional about the whole thing.

We had a very disappointing experience with Allstate. It is the first time that an insurance company asked us for a 1-month premium upfront (deposit) only to allow pre-authorized monthly payments. Monthly payments are common practice and should not be perceived as a "privilege". In addition, Allstate should be very clear and transparent that the amount is not refundable if the policy is cancelled in the first few months. Given the termination on short basis, the premium also goes up significantly. The collection of money upfront, it is not only unjustified but also unethical, given that the money is very likely invested by Allstate and earning interest that the customers will never see. I would call that a predatory practice.

Worst price ever for a quote...wanted $541.00 a month just bc added two drivers ages 18 & 21 no accidents good student drivers.

I had an accident three days ago. My car was damaged. I have called them many times and talked with different people. So far no one called me back. I even have a claim number. That means I still have to wait. My life is very inconvenient without car. Here is what Montreal is. Be careful when you want to choose insurance agency.

The worst experience ever. After a car accident which was not my fault they treated me rude, carelessly, ignoring my phone calls, they did not keep me updated with the entire process. Markham office is a nightmare, I had to deal with the adjuster Karyn J and her manager Kristy S, who were totally ignorant, irresponsible, lacking respect, and customer service. It’s been a month since the accident and I still don’t have my car back due to their carelessness. Run away from them, you are not in the “good hands”.

Okay, so listen, my girl’s mom has been stuck at a Dillion’s parking lot for about 4 hours now. She has called multiple times to get help from her insurance company, that would be you, and hasn’t gotten any help yet. She has little ones to get Home and feed and she can’t do that now because she has to wait for your slow freaking company to go help her. I don’t know how you expect people to sign up for your insurance if you’re not going to work quickly and effectively. What an embarrassment to the insurance community.

I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course, they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our homeowners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to Travelers insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.