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Allstate Auto Insurance Reviews
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(331 reviews)
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Just don't even buy their product! G-d forbid you have to file a claim. I have never been treated so poorly in my whole life! I've had this insurance company for 22 years. Homeowners and auto policies. A recent wind storm damaged my classic car, so I file a claim because I can't even see out of the windshield. First I'm told just because I have insurance doesn't mean they have to fix it. What?! Then I'm called a liar because there is no way this was damaged the way I say it was. Wow, really? Just because you're a man, you think it's ok to bully a woman who is being completely honest with you about this claim. I own a classic car that I keep fully insured. So they don't want to repair it. Well, if you don't want to repair a classic car, then don't allow me to insure it. It's quite simple, I could go with another insurance company then and not have to deal with your treatment. The only other claim I filed was many years ago, and once again I was accused of lying about a break in to my home. They paid the claim (about 30% of it, that is), then continued to send me accusatory letters to be 'sure to let us know if these items magically appear'! Wow! I just can't even. If I treated people like that in my job, I would be fired immediately. But it's ok if you pay your money and don't ask for anything in return. Sounds a bit like a mafia, doesn't it?
Every review has a story behind it. I'll try my best to tell our story, more facts, less comments.
Nov 8, 2016, the day of US general election, the 3rd day after the time change(daylight savings to standard). It was a wet evening. The visibility was not good. That was pretty much the circumstance in which we were involved in the traffic accident.
I won't discuss any of the accident details here. Just want to say at the time we just switched our insurance policy from a company with which we had been for 20 years without any at our fault claim. The accident occurred after I made a left turn on a green light.
After the accident , a tow truck driver asked me, "who are you insured with?" "Allstate " I answered. The driver then said: good. The voice was light, but the tone was firm. For us, it was not so optimistic.
The car was no longer drive-able , so we got a rental car onsite.
The next morning we reported the accident to the company, telling them about the rental car. The claim process started smoothly. Due to the fact that the car was a leased one, there were some communications among insurance , leasing company and us. There were no hard questions. The staff were helpful & dedicated.
The car ended up being a total write off. We got the green light to lease a new car in a timely manner. On Nov 20, we got a newly leased car, less than two weeks after the accident so we could return the rental car before long.
The car was fairly valued as far as we were concerned.
There was no dispute during the whole process which was beyond our expectations.
Our policy will be due for renewal in August this year. We are optimistic about our future with Allstate.
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Our story begins like most stories, we needed an insurance company to help us resolve our claim in a timely manner. I'm sure all insurance adjusters are very busy, we all are busy every day. Our fender bender took two months and counting to repair, pay the body shop and reimburse us for the rental car. Allstate paid the body shop, but has not called once to say "we have received the copy of the PAID invoice from your rental car company and we SEE that you correctly used our recommended daily rate, no added insurance and that we made the effort to follow up with the Allstate Adjuster who can't seem to find the time to review after 10 business days, much less call to update us". Allstate gets poor marks for customer service. They received daily updates from the body shop doing the work. Allstate has a relationship with Enterprise rental car using daily rates required by Allstate if you want reimbursement. They have paid the body shop so that means they approved the body shop timeline and the work is done. How is it they cannot find the time to review the car rental? The car was returned to Enterprise 14 days ago, paid receipts sent to Allstate. Crickets. Still, have not spoken to the adjuster... Insurance companies get bad reviews all the time. Let the buyer beware. This company does not have your best interest in mind when they talk to you.
All State charged me an additional $90 dollars when I switched addresses without telling me. I found out about this as I received a letter in the mail stating I had an overdue payment. I am confused to why I have to pay $90 dollars simply to move? Company is a joke, these people are stealing our money as it is.
"You are in Good Hands with Allstate...” What A BIG JOKE!! My truck had a hit-and-run done to it and, because I let my son drive it in the past, they have declared my policies on all three on my vehicles void and refused to pay for damages. The adjuster came to my house and treated my wife and I like criminals. Accusing us of lying and trying to fraud the company. I have been waiting for six weeks for a reply and finally got one. I have paying insurance premiums for 35 years with very minimal claims and this is the way you get treated. All insurance companies pretend they are your friend but I am telling you to never trust an agent, adjuster or other employee of the company. Avoid Allstate Insurance because you are not in good hands…
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Avoid this company, they will steal your money. You can not do a claim even if it is not your fault because it will increase 75%. They have colluded with vehicle repair centers. Both agreed an amount of damages that doesn't exist in your car. When you try to talk with some representative they never show up or call you again.
I've had continuous insurance since 1993, with only 1 claim in my life with another company 10 years ago. Class 1 , commercial driver with sometimes 2 thousand miles a week accident free driving.
When shopping around for full coverage auto insurance, after submitting all requested information for a quote the agent not only did not return my phone call, he would not follow up after repeated requests to do so. If a customer does not fit your criteria, then at least be professional enough
to answer their quote request after hours of discussion, days of waiting, and multiple requests for an answer.
If thats how they operate then perhaps it's a good thing i decided to take my business elsewhere.
them
Based on my experience with this company as a victim of a car accident with an allstate policy holder, I will never ever recommend this company to anyone.I was not at all at fault for this accident, a lady ran the red light and hit my car. They want to cover only 80 % of the damage and on top, I'm stuck with the rental car expenses.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
I had an accident 5 month ago. Wasn't my fault, I had to pay deductible till they get the police report. It's been 5 months, the car is been fixed. Not only they didn't pay back my deductible but they didn't pay to body shop either. Now body shop keeps calling me to pay for the car that been fixed because insurance company are not getting back to them.
Let me explain drivewise to you in the terms that no one tells you. Yeah you're gonna save 10%. Literally. That is all. Let me explain why. You get the 10% for signing up. Here's what they don't tell you. You plug it in, it monitors your usage. But it is not designed to monitor your actual driving skill. They base their evaluation (I know because I read the terms and conditions, which you can't read until after you sign up), on the times of day you drive. For example I was getting dinged for driving to work every day. You know why? Because I work midnights. So basically anything after 10pm is considered high risk. Same with high traffic times like when pretty much everyone drives say from 7am to 11am and also from 4pm to 7pm. So you're screwed there. Apparently it was my fault for having a midnight job...they don't care (I know because I called and complained). Also they charge you for hard braking. But nevermind that I wasn't about to hit a car, but a kid or an animal that ran out in front of me. Doesn't matter. Even if you hard brake because someone cut you off, if you drop off more than 13km in a certain amount of time you lose percent. Also you lose if you drive too much. So my gf works out of town, so she gets charged because she drives too far. It also stipulates that you have to drive your car, so you can't not drive or leave it in your driveway, you will also lose points. You can't go over 125km/h ever. That means if you are driving through Cambridge or Toronto where people go 140 at least, you'll be in the slow lane for the next 6 months. And last but not least, their site is inaccessible to log in after your period is finished. This means you cannot see your final percentage, or your overall progress. They send you an email 2 weeks after you've completed it, only to give you an average of your percentage estimate...that means it's not the actual number of percent you're going to save on renewal. Once I started driving and logged in at my 3 month review, I noticed that my percentage had dropped almost 10% even though I was a perfect driver. No hard braking, no accidents, no speeding. Yet I lost points. So I told my gf screw it, I'm just going to drive like an idiot, and when I logged in again in another month it went up 2.5%. I don't even know how any of it is explainable. This system is a joke, but if you want advice from a real driver, sign up, drive like you normally do, because at least you save 10% in the end. But do not change the way you drive. It does not make a goddamn difference. You're welcome. I wish this review was here when I signed up, because literally no one had any of this information. I hope you all drive safe, that is how you feel safe. Not how a computer tells you.