Allstate Auto Insurance Reviews

This company is the worst insurance company. I have been dealing with them since August and have nothing but bad experiences. They are ripping me off and are absolutely ridiculous and rude about on top of it. I didn't receive a package with my slips or information. Had to call and ask for it. Then, when it didn't come for another 3 months (where I called every few weeks asking for it), I went in and got treated very poorly. He kept saying, well, what do you want me to ... like, do your job! Then I added another vehicle. Again, a month later, no slips, didn't even receive temporary slips. Had to call and request those too!! Still, have not received any proper slips!! They are extremely rude and unhelpful!

We had an accident on the 3rd of October, today is the 5th of November. Our car is still in front of the house. Nothing happened with it yet. We can’t get hold of the adjuster. The worst experience ever. Our monthly payment went up already at $100 but with our car nothing has happened. If you can back to me, that would be great, thank you.

Allstate driver hit me. He was at fault, they are trying to pay only 20%. I had my insurance repair my car, it’s been over 2 months and it will go to attribution, could take another 4 months to settle. They are a terrible company to deal with, stay away

These people are unorganized and inconsistent. They don’t know how to do their job properly nor are they accommodating. TERRIBLE.

Absolute money grabber. Raises rate by 40% in the 2nd year even though I had no claims.

The Allstate Insurance agency in Bethlehem, PA prepared a quote for my home and auto policies. It had all the personal information you would expect in such a quote. Then they sent it to the wrong email address. They confirmed this when I called to find out where the emailed quote was. Then they tried to cover by saying it didn't get sent after they had said that it did. I asked for the insurance agent's license number. They would not answer that. Allstate Insurance, careless with your information, careful with theirs.

My father, whom I’m a guarantor for, has been driving for 35 years. He has never had a car accident before. This year was his first not at fault accident. Tom C., a person who works at the collision department, offered my father an unreasonable Offer for his vehicle that was involved in the collision. My father refused the offer, but Tom C. still mailed the check. I have been calling him and leaving him messages several times, but Tom C. never returns my phone calls. I left a message to his supervisor and I also didn’t get any response back. Very professional. If anyone has Insurance or is thinking to get insurance with Allstate, I advise you not to. Allstate is there to take your money, when it’s time to pay up, they’re not very good at that.

Opened an insurance policy with Esurance and got an email 2 days later saying that they noticed I had moved out of state and would need to update the information on my policy. I had not moved anywhere, what happened is that my policy was opened in California rather than Oregon. I have never lived in California. I applied for this insurance policy with an OR drivers license, a truck registered in OR, financed through an OR credit union and a home address located in OR. After speaking to them about this problem they quoted me literally twice as much as the policy I originally signed up for. I went to cancel my policy and they tried to charge me a cancellation fee which I managed to get waived but was then billed for the 4 days I spent driving my truck around on and INVALID insurance policy. I spoke to a supervisor after cancelling who was completely unapologetic and didn't seem at all surprised that this had happened. At the end of the conversation, he blamed Google for the mishap... Poor customer service would be an understatement. This is not a trustworthy insurance company.

Horrible experience. Won't be coming back. Got in an accident on September and am barely getting my truck back and it's December and I wasn't at fault. Allstate won't back you up for anything. They just expect their payment every month while you're not even getting your rental, and basically struggling with transportation. Basically, going broke driving around my pops v8 when my car is in the shop being repaired with no rental to get me back and forth. Most inconsiderate and incompetent insurance. Put it this way, I wasn't at fault and the police report also says that I'm not, and because the person at fault doesn't want to accept responsibility for 3 MONTHS NOW the repair shop expects me to pay $542 to get my truck back. The insurance company at fault that has sapped me of my college year is pretty much Winning and I was the one rear-ended. I'm missing classes, and my scores are dropping. This company called Allstate is selfish and expects their 300 by the end of their month, but when you really need them it feels like they're hiding behind their desk. If you want to be outclassed by a low budget insurance when you get in an accident, then Allstate is for you.

I had a small accident last month with another car backed up on my car from a roadside parking lot while I was driving with full right of way causing a fender bender. The agent worked impressively hard trying everything to save Allstate cost: 1. Took a keyword "slowly backup" from the statement as evidence that I should have enough time and responsibility to avoid the accident; 2. Called the body shop asking for cheap repair instead of asking for professional repair. 3. Pushed 20% responsibility my way only based on the other party's statement regardless the facts I provided to prove it is 100% fault of the other party. I have learned two lessons from experience with Allstate: 1. Stay away from Allstate as their primary motivation is to save cost for Allstate; 2. Stay away from the cars insured by Allstate, because you will always have to have responsibility regardless of what kind of accident it is.