Intact Insurance Auto Insurance Reviews

This is my first review Ive ever written, that's how bad my experience is with Intact. I cancelled my second car's policy few months back, yet every month they kept charging me $979 for two vehicles, a Kia and an Audi, the first payment after the cancellation I had made bounced, because I figured it would be around half that stated amount ( I was always left in the dark as well about costs etc.,) So I received an letter after that one payment bounced stating I owed them a thousand something if I wanted to continue, basically the one months bill plus extra costs for the NSF payment. My one car is a new vehicle with financing, so I need the insurance coverage, my idiot broker told me to pay it and once it's paid he would resolve the issue and Id get refunded the difference. Well, I never heard back from either company, 3 weeks later they decided to take another $979 out of my account, then a week later they took $705 out. My payments were always due on the 29th of the month, these payments occurred back to back before that date, messing up my whole finances, it's quite a bit of money! So I flipped out on my broker, who told me that the $705 was for the Kia alone, I cancelled my policy right away before the following month and complained to the ombudsman emailed them called them and emailed them again, I havent heard anything back from anyone and its been over 2 weeks now, As it stands, if they were in fact charging me just over $700 for one car (which I have the same car insured for $330 now with a different company) then that would mean they were charging me $250ish for the 2008 Audi, if thats the case (sounds ridiculous by the way) then they owe me $250 for 3 months, plus my current month, $705, so over $1400, I have a feeling I will never see that money again....

They cancelled my policy after I got in my 1st accident that was not fully my fault. I was with them for over 3 years and never missed a payment. They were very rude and didn't care that the accident was not fully my fault. They don't care about their customers and only want your money. Please avoid them at all cost.

I've been with Intact since I was 19 (so a few years) and everything is good, as long as you pay them their money each month. This past July I was in my first accident, and when I first called to make the claim, the first person I spoke to sounded very nice. Unfortunately I had to end that call and when I called back, a different adjuster answered. I already worked with her on a hail damage and she was very rude. Not only was the adjuster incompetent, I did not receive ANY information about what was happening with my vehicle. TWO MONTHS later, and I received a call from the local adjuster company stating my car was being written off and I should expect a call from my insurance adjuster the next business day. A month and a half later... I received a call from my rental car company stating that as of YESTERDAY my rental car was no longer being paid for by my insurance. I lost it. I called my adjuster every 5 minutes and left 3 voicemails as she wasn't answering, I sent 3 e-mails to her, only to find out she wasn't my adjuster anymore, that it was now handed off to a "total loss adjuster." Once I sent in a complaint I was finally able to speak with her supervisor and within 2 days my claim was FINALLY settled by the end of October. My accident was in July.

Before my accident, I had a "hail-damage" claim as well. That was a mess as well. First off, it didn't take until AFTER my accident was settled before she sent me a settlement claim for the hail. The cheque I was sent BOUNCED, and I had to wait patiently for the new cheque to come. I wasn't able to pay my rent, pay for food or even pay my car payments for my new car! My only saving grace was when I received a cheque from the car dealership I purchased my new vehicle from. My bank wouldn't unfreeze my account in time (I had to go THREE times for them to unfreeze my account, and all they had to do was uncheck a box in their computer). Needless to say my insurance payment didn't go through for the month, and i received a letter stating it would come out the 19th of November. When the 19th came around, my payment didn't come out. I waited for the next business day (Monday) to see if it would come out and it did not. I called my broker (Sharp Insurance, do not use as well) and I was on hold for about 11 minutes before I could speak with anyone. During the conversation I was put on hold for about 5 minutes at a time, 3 times. Turns out the reason my payment didn't go through was because I NEVER called to confirm. It was on the notice they sent me. Myself and my mom both read the notice front to back 3 times trying to find where it said I had to call them. Last January, my payment was a few dollars short, so it didn't go through. Someone phoned me within a few days and spoke to me about my payment and such. When I mentioned that to my broker, he rudely explained that it isn't up to Sharp or Intact to follow up. When I explained I worked for property management, and when people don't pay their rent, it is our job to follow up. When you want your money, you phone. Anyways, I ended up hanging up on the guy after he told me to make an online payment, which I did. Yesterday, I received through registered mail that they were cancelling my policy due to non-payment. This was about 5:30 in the evening and when I phoned my broker (who claims 24 customer service) do you think I was able to get through? No. Now today, I had to take an unpaid day off just to deal with this mess.

Phenomenal. I live in Alberta and have had the same terrible experience with the Intact adjuster. She was working from another province, put the onus entirely on me to collect police and other documents (the RCMP said "Your insurance well knows that they are the ones who should be gathering this information"), told me (5 months after the accident) that the claim was delayed because I had failed to get the MV accident report to her (it was in Intact's posession within 48 hrs of the accident). Appealed to her supervisor. Sending emails multiple times over multiple weeks just to get a single reply.
It is clear that many of us here have experienced negligence and breach of contract with Intact - with regard to appropriate service provision.
Is anybody interestested in getting together so that we can get legal counsel and examine the idea of launching a class-action suit against Intact on this basis?
If so, please say so here, and I will set up an email and meeting.

Oh where to begin. I have NEVER written a bad review for any company in my life but this had to be done. I'm not actually with Intact but I was in a horrible road rage accident will driving in the passenger seat with my boyfriend. The man hit us so hard and it resulted in one hell of a painful injury for me. I know that my boyfriend had a whole set of problems with the accident claim but I was dealing with the injury department. My accident was 6 months ago and I have been contacted by 4 different people (via email, they won't call me) about my injury, each time asking me to begin again to describe what happened. I still have not heard back from each of these 4 a second time. My boyfriend can't get his car fixed and I can't get treatment because I've maxed extended health care benefits. Same goes with my boyfriends accident claim. I won't bore you with more details but please reconsider this insurance company before you are in a nasty accident. Like I said, writing a bad review is a totally first for me, so this has taken a lot. I am also personally with TD who has been absolutely amazing.

Intact Insurance is the Worst company I've ever tried to deal with...I paid for coverage and then when it was time for a claim . They sent info to wrong address so it was not received by us and then said because we didn't respond they would not pay the claim.. When it was brought to their attention on numerous occasions over numerous months that they had wrong address they continued to send info to wrong address and then ignored us. I cancelled with Intact and moved to a different company. Intact had the nerve to send me a bill for coverage I didn't have with them and still won't pay for the claim.
WORST COMPANY EVER

My Truck was stolen 8 weeks ago, after 4 weeks the truck was found. The guy working claims said they would have my truck towed back to the dealership where it was bought to go through the truck. Two weeks after the truck was found i called the dealer to get a update on my truck, The truck was not there. I called my adjuster but there was no answer , so i left a message to get back to me. For the last two weeks no call backs or anything. I finale got a hold of a manager and there reply was that it was hard to get a tow truck, REALLY A MONTH TO GET A TOW TRUCK. This place is the absolute worst company that i have had to deal with. I only gave them one star because i had to, if it was my choice it would be a negative 5 stars.

This company is NOT there for you when you need them. I was in an MVA, another car ran a stop sign and hit me and totalled my vehicle. I am have major surgery to my spine (ACDF c6-c7) and even though they were provided with more than sufficient medical reports and diagnostics, they still insisted I see their "doctors". I agreed, as I have nothing to hide. All I was trying to get was wage replacement while I recover from the surgery and they have denied me because their "neurologist" says I have carpel tunnel. A neurosurgeon would not be opening me up and doing major surgery on me for nothing (he has nothing to gain) especially when carpel tunnel was ruled out with nerve conduction studies. I am a hard working mother of 3 children, I am a nurse and I may be looking at losing my home..thanks to this criminal organization. Do not use this company!! They only want your money and will not help you when you really need it. My advice after my experience with this organization is if you have an accident, lawyer up immediately!!!

Intact insurers run a scam where they pretend the police report did not show up on their system . then you find out you have to buy the police report in order to get the claim fully processed . they rush to give you money for a car that is not repairable without giving you a copy of the report , with absolutely no proof that they have even looked at the vehicle.
then they say we will now stop your rental car. terrible experience

Intact is the WORST insurance company I have EVER had the displeasure of dealing with. The customer service is horrible, it takes forever to get a reply via email and/or phone. I had bought a new car and switched over to Intact because it was cheaper, I got my monthly statement in the mail soon after I had agreed to switch and it was $60 MORE then they quoted me, and then. Guess what, not even a week later I get another $50 charge added to my statement monthly. I have NEVER even had a ticket, never filed a claim with any company they had ZERO reason to jump my insurance like that with NO notice what-so-ever. (theirs an example of the horrendous customer service) So of course by this point I am fed up, I cancel my insurance police with them and after not being with them for even 2 whole weeks, I get a $150 charge for canceling, AND I had to pay for the whole month. This company is HORRRRRRIBLE. Save yourself the headache and go with someone else.