Intact Insurance Auto Insurance Reviews

As an 19yr old female under my parents name, i was paying a whoping 272 a month. For the lowest everything.... so pretty much just having it to be legal. After months, i just got to thinking how rediculous that amount really is. I even completed my G and notified them, and they didnt drop my rate even though i was then a better qualified driver. I called and asked why itdidnt drop in price. Customerservice couldnt give me a straight answer, or one that made sense at that. After three times of her trying to justify why it didnt drop in price i said enough. Hung up. Started searching around. I saw no potential in ever paying less in price from intact insurance. Plus, customer service ... was rude. Needless to say, i switched. I now pay 188. Thats right 84 dollars cheaper a month. Enough said. A 50min phone call to another insurer (girl who set me up was polite and didn’t act like you waste her time) …made me feel like I won the lottery. Switch today.

Intact has consumed my time in tricky ways.
I had an accident.
They played psychic games too much and finally, they denied everything.
I did not like my experience with them.
They also did not cancel my insurance after the accident till I sold the car totally.
Intact Insurance is cheap because it is a total scam system.
I am very sad to choose them because of their advertisements and the broker's wrong recommendation.
They are very rude and they know how to use psychic approaches to shut you down.
In fact, their system is like a toxic snake system and instead of helping you. They will hurt you much more than the accident.
Just avoid...

I send them that I don’t want to renew with them. They send me a notice one month later, they said: "they didn’t receive my payment". I contacted my insurance broker ( because we can’t deal directly with Intact), they said I should advise by phone my broker. (that s not true) and they ask me for new insurance proof or I have to pay... I said it is not your business what is my new insurance company. I send them a legal letter, then, they cancelled my insurance. Also, I was with them since 2013 and we never claimed anything buy they increased my insurance between 10-15% every year. Avoid this company!

My broker gave me less than 24 hours notice that my policy was being cancelled... In the middle of a pandemic... Now I'm paying $100 less at a better company than what I've been paying for 15 years with your company..... Because I was loyal..... But you weren't loyal to me during this pandemic..... Good riddance......my life is better now

I've been with Intact since I was 19 (so a few years) and everything is good, as long as you pay them their money each month. This past July I was in my first accident, and when I first called to make the claim, the first person I spoke to sounded very nice. Unfortunately I had to end that call and when I called back, a different adjuster answered. I already worked with her on a hail damage and she was very rude. Not only was the adjuster incompetent, I did not receive ANY information about what was happening with my vehicle. TWO MONTHS later, and I received a call from the local adjuster company stating my car was being written off and I should expect a call from my insurance adjuster the next business day. A month and a half later... I received a call from my rental car company stating that as of YESTERDAY my rental car was no longer being paid for by my insurance. I lost it. I called my adjuster every 5 minutes and left 3 voicemails as she wasn't answering, I sent 3 e-mails to her, only to find out she wasn't my adjuster anymore, that it was now handed off to a "total loss adjuster." Once I sent in a complaint I was finally able to speak with her supervisor and within 2 days my claim was FINALLY settled by the end of October. My accident was in July.

Before my accident, I had a "hail-damage" claim as well. That was a mess as well. First off, it didn't take until AFTER my accident was settled before she sent me a settlement claim for the hail. The cheque I was sent BOUNCED, and I had to wait patiently for the new cheque to come. I wasn't able to pay my rent, pay for food or even pay my car payments for my new car! My only saving grace was when I received a cheque from the car dealership I purchased my new vehicle from. My bank wouldn't unfreeze my account in time (I had to go THREE times for them to unfreeze my account, and all they had to do was uncheck a box in their computer). Needless to say my insurance payment didn't go through for the month, and i received a letter stating it would come out the 19th of November. When the 19th came around, my payment didn't come out. I waited for the next business day (Monday) to see if it would come out and it did not. I called my broker (Sharp Insurance, do not use as well) and I was on hold for about 11 minutes before I could speak with anyone. During the conversation I was put on hold for about 5 minutes at a time, 3 times. Turns out the reason my payment didn't go through was because I NEVER called to confirm. It was on the notice they sent me. Myself and my mom both read the notice front to back 3 times trying to find where it said I had to call them. Last January, my payment was a few dollars short, so it didn't go through. Someone phoned me within a few days and spoke to me about my payment and such. When I mentioned that to my broker, he rudely explained that it isn't up to Sharp or Intact to follow up. When I explained I worked for property management, and when people don't pay their rent, it is our job to follow up. When you want your money, you phone. Anyways, I ended up hanging up on the guy after he told me to make an online payment, which I did. Yesterday, I received through registered mail that they were cancelling my policy due to non-payment. This was about 5:30 in the evening and when I phoned my broker (who claims 24 customer service) do you think I was able to get through? No. Now today, I had to take an unpaid day off just to deal with this mess.

Intact is the WORST insurance company I have EVER had the displeasure of dealing with. The customer service is horrible, it takes forever to get a reply via email and/or phone. I had bought a new car and switched over to Intact because it was cheaper, I got my monthly statement in the mail soon after I had agreed to switch and it was $60 MORE then they quoted me, and then. Guess what, not even a week later I get another $50 charge added to my statement monthly. I have NEVER even had a ticket, never filed a claim with any company they had ZERO reason to jump my insurance like that with NO notice what-so-ever. (theirs an example of the horrendous customer service) So of course by this point I am fed up, I cancel my insurance police with them and after not being with them for even 2 whole weeks, I get a $150 charge for canceling, AND I had to pay for the whole month. This company is HORRRRRRIBLE. Save yourself the headache and go with someone else.

For many years I insured two antique automobiles with Intact. In 2008 they requested appraisals, which were done. The cars remained in storage without being driven since that time. A few days ago I was looking for the current pink cards/policy and was unable to find them. I phoned their agent, Brokerlink, in Edmonton to request a replacement. I was first advised that the policy had lapsed because I had not paid the invoice. I indicated that I had not received the invoice nor any indication of overdue payment. I was then advised that Intact had cancelled the policy because I had not gotten a new appraisal after 5 years. I was never advised that I had to have another appraisal done after 5 years. In spite of having my address, phone number, and email address neither Intact or Brokerlink saw fit to advise me in advance that my policy would not be renewed, and consequently I was left without insurance. Their behavior was totally and absolutely UNPROFESSIONAL. I am appalled that they would treat a long term customer who never had a claim in this fashion.

Undue stress, loss of time! Unfortunately, this company does not care one bit that you are stranded without a vehicle for a Not at Fault Claim. Once my vehicle was deemed a WRITE OFF, they have done nothing other than cover themselves.. gave me a cut off for rental vehicle, no cheque to purchase new vehicle, stranded. Had to cancel two of my own days to argue my case to extend rental...tooth and nail. Still no cheque, rental cut off. Looking for a new insurer that doesn't leave me to solve there unfair policies, lack of organisation on their end, and they don't give a damn!

Shop around. You will find way cheaper insurance than Intact. I bought a newer car. My old car had the basic insurance required by law. Asked my broker for a quote it was 25$ more for full coverage insurance. Intact adjusted it and came back with a number 150% more than I had been paying. Cancelled my insurance with them immediately they took another payment as penalty for cancelling then tried to squeeze out another 60$ admin charge from me. I put a stop payment on my account and will NEVER deal with them again. Shop around there are better rates. Ten minutes on the internet and I can almost guarantee you will find cheaper rates. Avoid Intact.

I have had the misfortune of dealing with Intact. First problem was a misquote from my broker. I paid over $600 up front for what I thought was a year of coverage. Intact raised the rate by $300?? I spoke to my broker May 9th who told me to wait until mid-June when I was to send balance.
I work out of town and out of country. No one from my broker or Intact contacted me to say Intact wanted payment on May 9th. Intact without contacting me, cancelled my policy and, I am told, included a CHEQUE for $260?! I have been driving for 3 weeks with no insurance. My life could have been destroyed by these people. They won't put policy back in force because of "NON-PAYMENT"!! Non-payment and you send me a cheque?
Don't trust these people.
I buy insurance thinking, they've got my back. God help anyone who is as naive as I was.