Intact Insurance Auto Insurance Reviews

I have had some good experiences with intact, but today's experience just pissed me off. I went online, logged into my account, and there was no way I could access my auto policy. The site said I had other policies but would only display info about my home insurance. Not even any contact info listed on the website. Pretty basic. I then went to my phone and accessed the page from my browser there. It would not let me log in unless I installed their app. I need to log in maybe twice a year, and they think I am going to install another app for that? I'm about to switch companies.

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

So I go to pay my Intact insurance bill online. They ask me for a 13 digit number for my policy. The number on my invoice is 9 digits long!? Are they economizing on ink? Somebody please, fix this idiotic bug ASAP!