Not a Canadian service
by Konstantin Fedotchev on Nov 19, 2021
1 out of 5 stars
Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(403 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (1)
Agent/rep attitude (21)
Agent/rep availability (14)
Agent/rep callbacks (6)
Agent/rep knowledge (8)
Agent/rep language skills (1)
App to track driving (8)
Billing/payments (114)
Broker experience (5)
Cancellation experience (51)
Cancellation fee (10)
Claim - adjuster (28)
Claim - denial (4)
Claim - injuries (6)
Claim - not-at-fault (16)
Claim - rental car (37)
Claim - repair shop (54)
Claim - theft (5)
Claim - total loss (6)
Claim - towing (3)
Claim - windshield/glass (2)
Claim payout amount (13)
Claim processing time (45)
Complaints/ombudsman (23)
COVID Handling (1)
Discounts, deals, rewards (18)
Email/message wait time (3)
Insurance Rates, Prices (66)
Interact. Voice Response (1)
Late payment fee / NSF (1)
Legal actions (2)
Mobile app experience (1)
New purchase experience (3)
On-hold times/transfers (2)
Online quoting (2)
Phone wait times (13)
Policy changes experience (2)
Policy clarity (2)
Policy coverage (75)
Rates after claim (2)
Rates at renewal (10)
Rates competitiveness (13)
Rates for bad drivers (5)
Rates for good drivers (17)
Rates for long-term clients (3)
Rates for second driver (2)
Rates for seniors (2)
Rates for students (2)
Rates for young drivers (3)
Rates in bundle (5)
Refund (1)
Rewards (1)
Trailer/motorhome (1)
Website experience (2)
Review author
Car Insurance by Province
Car Insurance by Location
So I go to pay my Intact insurance bill online. They ask me for a 13 digit number for my policy. The number on my invoice is 9 digits long!? Are they economizing on ink? Somebody please, fix this idiotic bug ASAP!
Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.