Vehicle Colision Claim
by DisgustedwithIntact on Mar 24, 2020
1 out of 5 stars
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(409 reviews)
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My car was a total loss and I was not at fault. Took 1 month after car getting quoted for them to give an offer, (after I called wondering what was going on) - they had system glitches. Anyway, they offered me the low side of car value. and I tried to negotiate. Once they give you an offer they cut off your rental car, even though they caused a 2-week delay by not being organized, and I have unlimited rental car coverage as it was not at fault. Customer service was rude. DO NOT USE THIS COMPANY
I recently had a collision claim with Intact, it took 3 months to settle and they settled unfairly. The claims adjuster was rude on the phone, the manager failed to provide a proper review and when I disputed the decision because their insured driver lied and refused to provide evidence, they tried to blame me for a false accusation of violating the Alberta Traffic Safety Act which was not accurate. I hope that during this time of uncertainty that Intact chooses wisely who they hire to provide fair and equitable claims based on facts not word of mouth. Worst insurance company. I definitely will not be giving them my business in the future.