Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
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WOW... INTACT, you might want to look at these reviews. My experience with CDI was wonderful (probably because I made one windshield claim 8 yrs ago). When Belairdirect took over, the rates began to inflate & now you guys have become the most expensive private insurance company. Your loyalty to long term customers obviously doesn’t exist. This past year (2018) I received my policy on my vehicle & the increase of 10% WAS NOT a nice surprise, the fact that you took away my windshield coverage was totally unacceptable. In 15+ years of coverage, we have had 2 claims on windshields & that’s it. This is how this company rewards the GOOD DRIVERS. They are willing to give up two auto policies & a home insurance policy for a possible but not yet $900 windshield replacement. Fingers crossed ...no stone cracks yet.
Enrolled in my driving discount and it is a complete joke. I have no data on my phone as I cannot afford it and I was ensured that the device would be a reliable way to track my driving. I have now gone through 3 devices that have been 'dead'. Upon calling tech support I was finally told after 5 months of fighting with my device, my vehicle was incompatible. Seriously? This should not be an issue due to the variety of vehicles on the road. There are so many different vehicles of different makes, models etc. you should not have this issue with this sort of device. The tech support kept telling me "well, it is a voluntary program.." - well, duh. I enrolled for cheaper insurance! That is what your company promised me. That is why I switched insurance brokers in the first place! Not to mention with my other insurance company I was with Intact as well and they were charging me 200 something a month for my insurance. I went to my new company who put me through Intact. Intact charges me 194...173 with enrollment with my driving discount. Of course, I'm going to enroll, it's cheaper. So they hook you with that promise then screw you over.
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Unbelievable service ….Our Father passed away the end of Dec 2018. This company won't let us cancel his car insurance...we have provided his death certificate and bill of sale showing his van has been sold...still not good enough for them...they want a copy of his will (which is none of their business) or a letter from a lawyer (yes, at our cost)...I guess I might have to bring his ashes and pour them on their desk ...or get the press involved ..Beware even if you're dead, they will still try to rip you off
We are on Vancouver Island, moved from Calgary in 2017. After moving we insured with the basic ICBC coverage and Intact Top Up adding additional 2.8Mill third party plus Collision and Comprehensive on a 2014 Tiguan and a 2012 GMC Sierra Crew cab truck. Both vehicles in good condition with low milage and drivers with full no-claim histories. Costs combined with ICBC per vehicle were not too much more than Calgary - so had no complaints. No claims or tickets incurred during the year. Come to renew and we have been slapped with an overall 38.8% increase! No explanations. We are just over 65 and living in a rural low risk area, pleasure use only. Breakdown of increase - 72% on 3rd party, 27% on Collision and 43% on Comprehensive. Yet again an insurance company seems to know nothing about dealing with the customer. Even though I have been working in business for 40 years as a qualified accountant and my husband an engineer (we know business) we still feel ripped off. Yes there are increased costs in the insurance business - NOT 40% THOUGH. This is an abuse of the consumer.
In August we had a collision with a dear and we have a replacement value clause on our insurance contract. The car was not severally damaged but the airbags deployed. Intact took 1 month just to figure out if it was a total loss or not. After fiddling with the evaluation report (putting ridiculously low hourly rates) they managed to pass it as a repair. When I was contacted to recuperate the car I asked for the total costs and it totalled $27000 + $5000 for the courtesy car. Today they refuse to pay the rental company for the courtesy car and they are holding our deposit and after such a pricey repair on the car, it is now worthless (lost about $10000 of it's resell value). If you want replacement value, do not go with Intact, they will find any way of not replacing your car.
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I just received my car insurance renewal from Intact. Increase of 40% over last year. No accidents or tickets over the past 25 years, no explanation for the increase which is unacceptable. I cannot believe they're still in business!
On Nov. 2, I had a mishap of a deer colliding with my car. I called Intact Insurance on Nov. 3. It was Sunday. This girl, who by the way, was incredibly helpful and nice, made an appointment for me in Calgary on Tuesday, Nov. 6. I showed at the appointment. Someone walked around my car and checked off damage, and sent me back inside to talk to an agent. That took all of 10 mins and she sent me into a room where Enterprise Car Rentals was set up. They took all my info and sent me on my way with a brand new car, and NO worries. Every second day or so my agent sent me an e-mail keeping me up to date on the progress of my repairs. I was told that my car would be ready on Dec 6-7. I got a call on Nov. 29, saying my car was all cleared to come back. I had told them that I would be out of town that weekend. Because I was all packed and ready to leave within an hour, the agent extended my rental car until Monday the 3rd. At no extra cost to me. My car came back to me looking like it did when I purchased it. I paid only my $500 deductible. I had ZERO worries or stress, the whole time my car was in the shop being repaired. I had amazing service, excellent people on my side helping me, and I am 100% satisfied. I would in a heartbeat recommend Intact Insurance. Thanks, guys, for making this an excellent experience.
I got into a fender bender in January because of icy roads. My car was totalled and the other vehicle had no damage to it. Now I am paying over $3000 in insurance and they bill me every 2 weeks for another $500 payment since January!!! Like why am I paying this? I lost count of how much I spent on insurance this year but this company is crap. Highly recommend NOT going with this company
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
I have been with Intact for over 5 years and I have both auto/homeowner and I have been paying around $100 a month forever and they just sent my new policy renewal and now it's $150?? I had 1 minor speeding ticket, so I knew my rates would go up a few bucks but $600 a year more?? This is unacceptable. If they do not lower my rate, I will be going to another insurance company. Nice way to treat your loyal longtime customers with 0 claims.
The worst company in Canada is INTACT INSURANCE!! I've told the insurance agent by phone to cancel renew insurance before due. I have now been charged the new rates even when I don't have Intact anymore. They are so DISGUSTING!!...