Intact Insurance Auto Insurance Reviews

To call Customer Service... On the phone the whole morning... On hold... Still wasn't able to talk to anyone.
Called my adjuster directly... Cannot get hold of him. This is the third time I tried to reach him.
Regarding my auto insurance claim, I have to take the initiative, called the auto shop, they only got the pictures that I sent the adjuster more than a week ago. They say pictures are not enough, have to bring the car in. The adjuster will advise me. Up to now, the adjuster still didn't call. I have to take initiative again and again and schedule an appointment myself with the auto shop.
TERRIBLE... TERRIBLE.... will switch once the policy expires.
WARNING TO EVERYONE THINKING OF USING INTACT INSURANCE... DON'T!

They make it extremely difficult in contacting personnel. Extremely poor and disrespectful customer service. Nobody asked me the reason I quit Intact insurance.
It seems they don't care...

This is the WORST experience with car insurance in my whole 22 years of driving!!! I started my claim for a damaged driver’s door (the car is not drivable because of this). It has been just short of 2 MONTHS!!!! No response, I have tried calling multiple times, emailing multiple times. Tried this again with a supervisor. Literally, no response so I can move forward. I was given a claim number and then blocked from using it to get work done. They won’t respond to allow me to rent a car. I have been forced to walk with my 2 young children during the winter, while they CONTINUE TO WITHDRAW PAYMENTS!!!! RUN RUN RUN in the opposite direction!! TRUST ME!

Was the victim of a hit and run. Intact did absolutely nothing for me. I had a quote from my shop for $3K and they refused to look at it or ask for additional details. They wanted me to SCRAP the car even though it was completely roadworthy, it was just cosmetic body damage. Where will I get a replacement vehicle for $3500??? It was in great shape, repairs made and kept up to date. They refused to even enter into mediation, the Quebec Regulator (AMF) said they were rude and intransigent... only alternative now is to take them to court. I never should have switched (the previous insurer had upped the rate after a few years so I shopped around)... you get what you pay for, and with Intact you get nothing except horrendous service, rude people, and poorly worded letters that look like they used Google Translate. A completely unprofessional organization.

Theft of my catalytic converter, Dec 20, 2021. Reported on the 20th. The claim started, an estimate was received and submitted by 2 pm, along with the police report. It is now Jan 10th and I have been in a rental car for 18 days for a $4K repair. The attitude of everyone I speak with is what is your problem yours in a rental car. Well, that rental car costs money to somebody every day. The company they all work for. The company that I pay for my policies. But no one is mandated with saving costs. 20 days to get approval on a 3-hour repair job and I still don't have it approved but they approved the rental car?? How does that make any sense? I'm left speechless!

I have a twin who lives in the same area. We have the same driving record, drive the same (exact) make/model vehicle (though his is 3 years newer). Intact charged me 2 1/2 times what he was paying (I pay yearly, he pays monthly). When I shopped around I found that I was not only paying a lot more for insurance but was also not allotted discounts (Hybrid, snow tires, good driving record, low mileage...). The next highest quote was 1/2 what Intact was charging me. The next was what my brother was paying and the fourth was 1/4 (with the requirement that I install a driving gizmo to monitor driving). Don't go with Intact until you shop around!

Do not sign up with Intact. We had an accident out of province - the phones lines were crossed (calling the number on the back of the insurance card led to intact Quebec not Intact Ontario, leading to more confusion); waited over an hour in winter on side of the road to speak with someone; the person we dealt with was unfriendly and unhelpful; we ended up sourcing the solution to the car fix/replacement vehicle ourselves. The whole situation was stressful and Intact refused to pay for services deemed safe and necessary by more than one mechanic. Terrible service, terrible coverage. The last people you want to deal with when you’ve just had an accident. Leaving Intact as soon as I can - hoping to save others from this totally sub-par experience. **would have given zeros stars to this rating but it was not an option*

We ended up with Intact insurance because they bought out our previous insurers. If you are going to buy a company, you need to continue their service. Intact is the worst company I've ever dealt with. We have a small claim a month ago and still no action. The adjuster we were given must be on vacation because of several emails and 5 phone calls and she still hasn't responded and hadn't submitted the photos we sent. I suspect we won't get a settlement until months from now. We will definitely be looking for another provider as soon as this is settled.

Literally, the worst insurance company I have ever dealt with. Save your time and your sanity and never choose Intact.
(1) Took me a month to just get an ESTIMATE of the total damages to my vehicle after my accident
(2) Now I'm now stuck playing phone tag with people who apparently are never around trying to get an estimated repair date.
(3) It took them 4 days and 3 phone calls to actually start my claim
(4) It took them a week to tow my vehicle from the collision centre location to the city where I live
(5) Another week to tow it to the correct body shop at my dealership because they brought it to the wrong place - their own shop, not the one I noted
(6) Another two weeks to get the estimated repair amount AND BIG surprise, I didn't even get the estimated repair amount from Intact Insurance - I got it from the body shop itself because Intact is too incompetent to reach out in a timely manner.

Can't even call their general phone line because you're on hold for over an hour and then the line gets disconnected... They want to repair a $28,000 vehicle with almost $18,000 in damages. The biggest joke. Would not recommend Intact to my worst enemy.

Negatives though, I call them about 4 times a week professionally. A mix of adjusters extensions and calling the on-hold wait line.
The adjusters have never responded to a single email I've sent. So that is in the dozens to a hundred or so just this month. I've had one adjuster call me back from a VMail I left among dozens or hundreds as well.
Sadly the best option is the adjuster's extension, however, their pick-up rate vs. answering machine is approximately 1/12 or so attempts. Whereas the on-hold line takes up so much time it is prohibitive. I am presently on hold, hold began at 1:35 pm and it is now 3:50 pm while I'm writing this. So the holds are usually around 2 hours, and this is the worst yet at well over 2 hours so far and still waiting. The only reason I'm on hold is that I absolutely need to speak with someone and this is day 8 without getting through to anyone, which is unusual, but also awful.
1 star or less forever. I'd easily be giving this a 3 start without any improvements if they simply added a CALL BACK OPTION as many others have. Then it wouldn't be prohibitive to call the hold line since I could continue with my other business. Being unable to use my phone these past 2.5 hours is costing not only time but money in a very obvious way. I'm missing out on business.
I'll be dealing with Intact less in the future business-wise after writing this and realizing the clear abusive nature of our relationship. So now this is affecting their business and not just mine. I'll be dropping my personal policy with them tomorrow as of this writing.
TLDR: They're too big to care about their terrible customer service as well as being in the past on technology available for over a decade. Avoid them.