Worst Insurance Company in Canada - Avoid at All Costs!
by ThunderTrap on Jan 15, 2022
1 out of 5 stars
Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
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(403 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (21)
Agent/rep availability (14)
Agent/rep callbacks (6)
Agent/rep knowledge (8)
Agent/rep language skills (1)
App to track driving (8)
Billing/payments (114)
Broker experience (5)
Cancellation experience (51)
Cancellation fee (10)
Claim - adjuster (28)
Claim - denial (4)
Claim - injuries (6)
Claim - not-at-fault (16)
Claim - rental car (37)
Claim - repair shop (54)
Claim - theft (5)
Claim - total loss (6)
Claim - towing (3)
Claim - windshield/glass (2)
Claim payout amount (13)
Claim processing time (45)
Complaints/ombudsman (23)
COVID Handling (1)
Discounts, deals, rewards (18)
Email/message wait time (3)
Insurance Rates, Prices (66)
Interact. Voice Response (1)
Late payment fee / NSF (1)
Legal actions (2)
Mobile app experience (1)
New purchase experience (3)
On-hold times/transfers (2)
Online quoting (2)
Phone wait times (13)
Policy changes experience (2)
Policy clarity (2)
Policy coverage (75)
Rates after claim (2)
Rates at renewal (10)
Rates competitiveness (13)
Rates for bad drivers (5)
Rates for good drivers (17)
Rates for long-term clients (3)
Rates for second driver (2)
Rates for seniors (2)
Rates for students (2)
Rates for young drivers (3)
Rates in bundle (5)
Refund (1)
Rewards (1)
Trailer/motorhome (1)
Website experience (2)
Review author
Was the victim of a hit and run. Intact did absolutely nothing for me. I had a quote from my shop for $3K and they refused to look at it or ask for additional details. They wanted me to SCRAP the car even though it was completely roadworthy, it was just cosmetic body damage. Where will I get a replacement vehicle for $3500??? It was in great shape, repairs made and kept up to date. They refused to even enter into mediation, the Quebec Regulator (AMF) said they were rude and intransigent... only alternative now is to take them to court. I never should have switched (the previous insurer had upped the rate after a few years so I shopped around)... you get what you pay for, and with Intact you get nothing except horrendous service, rude people, and poorly worded letters that look like they used Google Translate. A completely unprofessional organization.