Meloche Monnex (TD Insurance) Auto Insurance Reviews

AVOID. AT ALL COSTS.....The absolute worst customer service experience I have ever encountered. Different answers to the same questions from different people. They do not care in the least about your interests. Next to impossible to communicate with. Extreme lack of knowledge pertaining to their industry. As you can see by their overall rating on many review sites, am I not alone in my judgement. You get the idea. Do yourself a favour and don't waste your valuable time on this company.

We had insurance with this company for 2 years. We had no issues in our 2 years with them, they were awesome when we moved to BC....until we cancelled our policy to obtain insurance in BC.

We called to cancel. They never told us of any additional costs or final balances, I actually have a letter from them stating that there were no additional amounts owing. We left it and went on our way.

3 months down the road we get a letter from a collection agency saying our account has been assigned to them for an owing of $274.
They never once tried to get a hold of us by phone, by letter, by email.... anything to inform is of this money owing. To say we were blindsided is an understatement. We called numerous times and was refused answers on WHY we owe this amount. Asked the manager for a copy of a statement of what the owing was for. No one would do anything and told us to deal with the collection agency.

I would never use them again and I sure as heck wouldn't suggest them to anyone I know.

They are the worst I have been trying to cancel my car insurance over two years. They don't communicate via email so I have have to take time of work to wait hours to try and get someone on the phone who has authorization. Then when I speak to a number of people they tell me oh they are missing this form or that signature. Seriously they should not be allowed to sell insurance or work with the public. I am so angry and feel so mistreated by this company... THE WORST !!!

I am so done with this company. Their customer service is atrocious.

Lately any change I have made to my policy has consistently resulted in a mistake made on their part that requires a lengthy telephone to call to resolve.

The person on the phone normally seems annoyingly unconcerned and unapologetic about the poor service and in one of the most recent events this person was a manager/supervisor who was curt and rude leading me to beleive that the companies issues are systemic.

I have been paying just south of $10000 a year for auto and home policies and I am certain I can find a company that is more deserving and appreciative of my business

After moving from Alberta to Ontario, I had a horrible experience trying to update my policy. The phone call took an hour, the rep couldn't give me an accurate quote (he gave me a quote that was $100/month above other Ontario quotes). I get that the amount can be different from company to company, but $100 difference just doesn't seem accurate.

After finding another insurance company,I decided to cancel my policy since the rep couldn't look at my quote and logically think through the problems and realise that maybe he had input some information into the system incorrectly.

When I called to cancel, I advised that I was cancelling because I couldn't get an accurate quote and the customer service was so poor. They refused to waive the cancellation fee. The company clearly does not stand behind their service.I asked to speak to a supervisor after being sent to loyalty and I was told that the customer service rep was his own manager.

I went on the website to see what the company mission and values were - "Our Promise: Exception Customer Service, Superior Value" which speak directly to the two issues I was having and the exact reasons I was cancelling but apparently those reasons, the Promise the company gives to all customers, wasn't a good enough to warrant waiving the cancellation fee (which is optional as per industry standards).

I was switching vehicles and called TD to get my insurance switched to my new car. I waited on hold for over 1 hour and 15 minutes. Unacceptable. After I got through to someone, I expressed how important this call was, as I was picking up my new car the next day and needed the insurance papers faxed to my dealership in order to pick up my car. The rep was extremely unhelpful, and did not finish my requests. This resulted in me not being able to get my car when it was supposed to be picked up. I am extremely disappointed and will be switching my insurance with a new company because the service you provided was extremely unprofessional, and unacceptable.

I've been insured by TD Meloche Monnex for over 15 years. I shopped around for quotes before my renewal in August and found several lower rates. When I called TD to cancel my policy, I was redirected to their retentions service. The man there told me they don't match rates with other companies, but once TD's discount for snow tires is implemented my rate would be lower than the other quotes I got. He told that all I had to do was call back in January to get my rate adjusted. Given that, I decided it would just be easier to renew with TD.

It's now January and the snow tire discount has been implemented. I talked to another CSR and she says I need to wait till August to get the discounted rate. She admitted that what the man told me was wrong but she could not do anything about it due to "system limitations."

I was lied to and cheated by TD. I thought TD had more integrity than this but I was wrong. Beware what the CSRs tell you, once they have you locked into a contract, they won't give a damn about you.

I was previously a Meloche Monnex customer for several years up until 2012, due to the "discount" offered by my university for the group policy. At the time, I thought it was a great thing, but the adage of "you get what you pay for is true". I submitted two claims through them where they decided I was "at fault" - one a driver who by his own admission was asleep at the wheel reversed his car into mine (so, I rear-ended him, apparently) and the second, where I was rear-ended by a taxi driver, and I apparently "backed my car into the taxi" while I was parked at the curb. With this second claim, the insurance adjustor, the taxi driver, and the witness were all of the same ethnicity, so naturally they would all share the same story.
Due to my experience I can say with confidence that TD practices and endorses discrimination and abuse of their position. Go anywhere else and you will have a better experience.

Worst insurance company! I had an accident and took over a week nobody responded to me, everyone you call was voicemail and they never got back to you! Why there is someone still insured with them?