Meloche Monnex (TD Insurance) Auto Insurance Reviews

Worst company ever to have an auto insurance with. Hidden charges that they add up at the time of the cancellation that they have a hard time explaining !!! I paid my fees in advance and they are charging me 120 dollars as a cancellation fee and 108 dollars as a short-term notice fee? (and this is after giving one month of notice ) comparatively expensive rate. Warning: bad idea to go with them

They were good at first and then I was cancelled because I missed a payment by 1 hour.... 1 HOUR!!

They just want money and apparently they have so many customers in line they dont need your money.

I could understand if I didnt pay my insurance but i did and then for them to cancel me because I was a little late? and have no way of making it up to them... garbage.... don't waste your time with these guys. the Government should step in and put a stop to this monopoly that we have to go through just to want to have insurance.

See all the NEGATIVE reviews??

That is there for a reason, go somewhere else.

TD sent my renewal and then subsequent cancellation notice to an incorrect address after I moved. They had missed a digit when I called to let them know about the change of address. I didn't notice the payment hadn't come out of my account until they phoned 3.5 months later to check my address and tell me they had cancelled the policy a month ago. Not allowed to pay and renew without a 30-day application process and increased rate. Also tagged with Non-payment on my record. All of this could have been avoided with a phone call.

Was assured upon purchase that I would not have to pay cancellation fee if I was selling the car rather than switching insurance companies. Now that I try to cancel I am charged a cancellation fee without explanation of how it is calculated. The supervisor refuses to show me the actual auto policy claiming I have no right to look at the the policy in print and the official wording of it all only referring me to OAP and nothing specific. Then the manager of the customer service "respectfully" hangs up on me.

I canceled the insurance, I want to know how do they calculated the penalty fee, because they charge a lot, but she said this is internal, she can't tell me how they calculated. They trick customer.

son purchased insurance at an unbelievable rate and purchased a nice little car. He rolled a stop sign and td cancelled his insurance. At no time did they disclose that the insurance could be cancelled, now he's stuck with a huge car payment and insurance. Thanks td

The company is a huge rip off. I had auto insurance with them on a student plan. Initially i paid the first and last month of the insurance. My car stopped working and I had to cancel my insurance after 8 months. I called and spoke to the customer service rep and he said that they will return my last month's payment but they will have to deduct a 18 dollar fee. I was waiting for my money to be deposited into my account but i received a letter stated I owe them $247 dollars. They were supposed to return my money instead they wanted to charge me some premium. When I called them they told me it was the cancellation fee for a year's contract. When I had called to sign up for the insurance I was not told of any cancellation fees or premiums. Their call centre is not informative for first time car buyers and I feel extremely cheated. Today I received a call from collections that they have forwarded this amount to them because I refused to pay it.

I am not going to let this matter go! I had an extremely disappointing experience and I would suggest ppl to stay away from TD insurance

RIP OFF!!!

After 10 years with TD Meloche Monnex I decided to get other quotes. I was very surprised that I could save $800 per year on auto because I thought I was getting a good rate from them due to my post secondary affiliation discount. I canceled my insurance with them and was told they owed me about $500 and would get it in a week and I also owed them a small amount for my home ins. They kept their promise of taking the money owed but not the money they owe me. Instead of 1 week I have to wait 4 weeks. I called and of course they say there is nothing they can do. Funny how insurance companies and banks are extremely efficient at taking $$ but not at giving it back.

TD Meloche Monnex simply didn't take out my June premiums (via PAD), so I call and ask why (and try to pay of course), they said it was an error in their payment processor and that I would have to mail them a certified cheque or pay with a visa. I chose the visa method because it was simply easier. My insurance was $141 a month (also the amount owing) and they ended up taking $937 (in three separate payments) off my credit card. I was furious. Called back several times and got the run around (one call was 2hrs and 32mins no joke!). They said the money would be returned to my Visa in 3 days and when it got refunded to await a call from them with instructions on how to repay (weird?). 14 days later the money appears on my Visa. 14 days. I call in to square up my policy as I'm worried about possible cancellation they say don't worry we will take it out again. The day of my PAD (July) comes and goes and they don't take it out again! I've now made about 12 calls to them and decide its time to create a paper trail. I sent them a fax detailing what has happened, who I spoke with, the dates, everything. I still get no call back! HOWEVER... they send me a $25 Tim Hortons gift card via mail with an apology. Next day I get a registered letter saying my policy has been cancelled due to non-payment... say what?

I'm freaking out. I've done nothing wrong. I call in for an explanation, they say don't worry your policy is fine and to disregard the letter. I get another registered letter saying my renewal has been cancelled as my policy was terminated. I call back and they say I haven't had insurance since July 1st and to NOT DRIVE. I miss a few days of work cause of this, my financing company politely informs me that if my car isn't insured I must surrender the plates or face repossession. I call TD Meloche Monnex back and literally say "how much money do you want right now to fix this? I've done everything you've asked me to do..." They say there is nothing they can do and my policy has been cancelled due to non-payment. What!?

I call another company for a quote so that my car doesn't get repo'd and so I can go to work and live life (even though I've done everything TD asked). The new company says that they will gladly insure me (I've never been ticketed or even pulled over in 9 years of driving), however my abstract shows a cancellation from TD due to non payment. I call TD back they say I have to just "deal with it and to call another company..." (are you kidding me?)

This incorrect black mark on my abstract makes my new premium about $282 a month (from $141 a month) I am furious. I call a lawyer for advice, she sends a letter to cease and desist the incorrect report to my abstract and advises me to contact the Financial Services Commission of Ontario's official complaint officer listing for Meloche Monnex who is listed as: Sid Nightingale (at https://www5.fsco.gov.on.ca/Licensing/ComplaintsOfficerListing/eng/lede…)

If anyone else is having the same problems I highly suggest you follow the same action I took. The next day I visited a broker to help (and face this new false reality of being a high-risk driver, even though I've never even been pulled over) and he said the black mark on my abstract was "magically" removed overnight. Someone from TD was scheduled to call me also on this day and didn't. Sid called me back 2 days later and left a message saying he sent my complaint back into the "client services" department, even though the reason why I called him was because this had escalated so far.

I have a feeling they realized the mistake and just tried to cover it up (sweep it under the rug) without admitting any fault or apologizing. I am now with a broker paying $21 less a month and my abstract says that TD reported my policy as being cancelled by me and no trace of a non-payment black mark. Sounds fishy. I'm just thankful this mess is over.

If you value your time, money, and stress levels..... STAY AWAY FROM MELOCHE MONNEX. They are a complete and utter joke of a company. I was driving without insurance for a month without any notice of cancellation (even though they helped themselves to almost 6x the money from my Visa!). I crossed the US/Canada border 3 times in this period and drove about 700km. Imagine I got into an accident? Or my car stolen? I always think about this and it scares me. Thank god and GOODBYE TD MELOCHE MONNEX! They are right when they say your best insurance is a broker.. I had a new policy the next day and they didn't even ask for any money until next month! I will be mailing the TimCard back to TD :)

These guys charge WAY too much for what they offer. Renewal time came around this year and my policy went up 50% higher than the competition. I received renewal documents and ignored them as I did not want to renew, and I had not given them my banking information. I payed for 1 year with credit card. When my renewal came up, I looked for alternatives.

Months later I receive a letter saying I now owe them $120 which is half of my new coverage, for 3 months of coverage. Calling them up to debate this ends with me learning they can just auto renew my contract without me signing a damn thing, and charge me a huge cancellation fee without any notice what so ever.

Stay the hell away from these guys.