IMPOSSIBLE to contact!
by NoCustomerService on Jul 8, 2020
1.5 out of 5 stars
Car Insurance Reviews
Meloche Monnex (TD Insurance) Auto Insurance Reviews
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(408 reviews)
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At a certain point, you can't blame everything on COVID. No one answering the phones (wait times of 3.5, 1.5, and 1 hour with no answer), no one answers the chat (now deactivated), and no one answers e-mails. How can I give a one star to customer service when there is no customer service?
I called July 2 to put insurance on my car from storage. No option for a callback service and waited on hold for over half an hour before I assume it is now outside of office hours. Feedback: Add a callback service and/or make some of these options available through the website or app
I just wanted to remove one of my vehicles from my policy. I waited on hold for over 60 mins three times over the past few days with no answer. Finally gave up each time. I tried to do this online, but the website tells me I must call Customer Service! I will be switching to another provider if I can't get through today! Total waste of my time!!!