Meloche Monnex (TD Insurance) Auto Insurance Reviews

I too have been on hold for over an hour on numerous occasions, this company should have a callback option that is if the cared, seems they just don't care. I will be moving my auto and home insurance to a broker so I can at least talk to a real person

I have been trying to contact a customer service representative since August! I was once on hold for 4 HOURS with no answer on August 23rd. I was calling because they did not send me my renewal papers and my policy expired on August 13th. When I logged in online they only had me listed as having renters insurance, but no active auto policy. I was leaving for a weekend trip with my two small kids and was forced to take out an additional policy with another company because I had no way to verify whether I still had a policy with TD. Since then I have called, I have emailed. I have sent a message from my online profile and nothing! I did see that they took back payments out of the bank account and a week ago I got my renewal papers. I cannot believe this I want to cancel my policy now (which apparently I still, but have no way of doing so because TD will not respond to any of my attempts to contact them. DO NOT take out a policy with them because if you run into any trouble they will leave you high and dry and will not acknowledge you exist.)

I am not exaggerating here. The WORST customer service experience I have ever had and it's not close. I have spent 7 plus hours on hold with TD over the last 2 business days. Even tried the online message app. I was on hold Monday for 4 plus hours and at 5 pm mountain they hung up on me. I was picked up once and then was shoved back in the queue. I was online 4 pm today the online chat shut down. I have 2 vehicles on my act. If I didn't I would have stopped payment and never looked back. Absolutely disgusting.

I have been trying for months to get in touch with someone, they never pick up the phone. My insurance webpage is also another failure. There is not a simple way to communicate with them. One of my insurance will expire next week and I haven’t received my renewal package yet. My home insurance and other car insurance got a premium increase - no claims done what so ever!

Every time I called their customer service line I had to wait over two hours and twice in the middle of speaking with an agent I got disconnected. They have a very poor customer service and to top it off they are much more expensive than competitors. I was their customer for over 20 years and every year I noticed they increased my premiums without any accident claims. Once I called to add a new casual second driver (my daughter) to under my insurance they said my insurance would go up by $1400. That’s when I decided to shop around. I’m glad that I did cause my insurance actually went down with the competitors. Don’t waste your time or money with them.

They increase my car insurance by 30 % with no reason at all. Was trying to call them but was on hold for hours. It is impossible to talk to TD people and get any explanation of why it went up that high. So very disappointed. Might start shopping around for better car/home insurance.

I was calling to update my insurance policy (I can't do it online for some reason) for two days and still can't reach the operator. The line is permanently busy, I am constantly on hold. The longest was 5 hours. So rude and disrespectful.

I have spent over 4 hours on hold for 2 calls in the last week. It is time to find a new company to work with.

Waited close to 5 hours on the phone on Aug 12, 2020, and no one responded. Have been waiting on the phone for over 3 hours the next day... Aug 13, 2020, waiting for someone to answer. I emailed TD auto insurance yesterday and no response. I understand the greeting is informing costumers of long wait times... however, this is ridiculous!

I have been trying to contact TD insurance almost for a month, and no response at all. I don't know how many messages I need to left so they can call me back. My insurance policy is due in a few days, and they haven't sent me the details of the new policy, pink card and I have no idea if I am insured or not if they will charge me and how much. Such a bad experience.