Meloche Monnex (TD Insurance) Auto Insurance Reviews

I don't understand what happened to Meloche Monnex. I used to love, love them, they used to be easy to deal with. However, that is not the case anymore. Over this past week every single day, I've phoned and have been on hold for 4 hours at a time. This is unreasonable. Once I get through, the person on the line asks a few questions, and then eventually says "our system is down we can't do this or that, check back tomorrow". I just wanted to add another vehicle to my existing insurance policy. I don't understand why that's next to impossible. Also, their waiting music is extremely annoying. Please change the music. Also please hire more workers, it's apparent that they have hardly anyone to handle issues. Also, please hire tech support to deal with the constant system outages. It's getting ridiculous. I used to really vouch for Monnex, but I cannot.

I have been trying to contact TD insurance almost for a month, and no response at all. I don't know how many messages I need to left so they can call me back. My insurance policy is due in a few days, and they haven't sent me the details of the new policy, pink card and I have no idea if I am insured or not if they will charge me and how much. Such a bad experience.

I have been trying for days...on hold for a few hours each day just to try to insure an additional vehicle that I just purchased. We have multiple vehicles insured with them currently... but I think that if I am unable to get a hold of them soon, I am going to switch everything over to someone else as this is absolutely Ridiculous...no one has the time for this.

I have been trying for 2 days to get a car insured after my car was deemed a total write off by TD. Hours wait on the phone to be told that their system is down and they can’t access my files or do anything. My claim was passed around to several adjusters and someone in Toronto finally got in touch with me. The settlement was fair but I really just wanted my car fixed as can’t replace what I lost in the quality of the car. I dread the personal injury aspect now. Likely need to lawyer up. I’ve had insurance with them for houses and cars for 30 years. It’s a different company since TD took over. Need to look at other options as need insurance so I can drive my replacement vehicle. Unacceptable. COVID has zero to do with it!

This is unbelievable. I have wasted almost 5 hours waiting to reach someone from customer service to modify my policy which unfortunately cannot be changed online if I want the changes to be effective immediately.

If TD Insurance is unable to offer reasonable waiting times on their phone lines, then they should create a website that can serve its customers better.

Looking to switch to a different insurance company. This is just too frustrating.

I have both my house and auto insurance with Meloche Monnex, and I am trying to add another car into my current insurance but the waiting time for customer service is ridiculous. I called once and waited for an hour and end up hanging up, and I am trying again and I am afraid I will be waiting for over 1 hour again with no result.

Too bad they do not care for their customers; I am seriously considering moving all my insurance to a company that, at least, I can get in touch. Thinks twice and carefully before doing business with this company.

Waited 2 hours on 3 different days with no result. Just wanted to add home and a car to my existing policy so I tried both home and auto lines and I got the same thing

I am a client at TD Meloche Monex for more than 10 years now. It started with my first car when I was 17, got a good price because of their partnership with different Universities and Professional organizations, etc... I also got my home insurance with them now. HOWEVER, it is now impossible to speak to someone. Client service is awful. I don't think they have anyone listening to the phone anymore...They want us to do everything through the App or Website, but sometimes, you just have to speak to someone in order to explain a specific scenario... They should get 0-star review. I had one claim once. I got hit by someone. To be fair, I was happy with the process. For my claim, I was able to speak to someone quickly. The whole investigation process was fast and they sent me to a good car body shop (in eastern Montreal), so I can't say I had a bad experience with the claim. But again, for all other stuff (e.g. explanation on price, modification to policies), getting someone on the phone is a journey! Anyway, this year they increase my insurance rate for about 30% for no reason. Of course, impossible to talk to someone for an explanation... you need to wait for days on the phone... Now the rate is not competitive anymore, I am paying more than what I would from other insurance companies for similar coverage. I decided to move on with a better insurance company.

I have been a client with TD Insurance for many years. Up to today, their customer service has been stellar. Trying to update my policy I have been on hold for 2-4 hours with NO success. No information as to why the wait times are so long, etc. I will be looking at another agency, as this is totally unacceptable customer service!

I have 3 phones going under 3 different contact numbers and all are looping the same hold music and now it's been 60+ mins of hold time. All I need to do is insure my new vehicle which I can't drive or register. Brutal service!