Meloche Monnex (TD Insurance) Auto Insurance Reviews

We had the misfortune to have our car struck by an elderly driver who drove through a red light. Our car was deemed too damaged to be repaired, and was written off. We were forced to accept a settlement for 2/3 the demonstrated replacement value of the car. Now, two months later, we are still struggling to compell TD to stop pulling money from our account for insurance for the damaged car we no longer own. TD bought the wreck from us... it's their car now. TD's agents say there is nothing they can do to stop the withdrawals. The struggle continues.

My car got damaged due to the recent hail storm in Calgary, I was visiting Calgary but due to the amount of delays for damage assessment, I decided to come back to Montreal hoping that someone from TD insurance will assist me. No one did anything, after a month of waiting for a call for an assessment appointment I decided to go to the nearest TD auto damage center and force for a walk-in assessment. After the assessment, I was told my car is a total loss and I got a call from an adjuster saying he will call me within 2 days to close my file and make an offer. Its been 2 weeks I didn't hear anything. I repeatedly contacted their customer service to have someone contact me, NOTHING. They changed 5 different adjusters on me without even notifying that I have a new contact. This is the most stupid insurance company and I am for sure not going back with them ever and I will make sure everyone I know never signs up with them!

The absolute worst insurance company I have ever dealt with. I filed a claim in April 2021 for a total loss. They offered a fraction of the car value and getting a hold of the adjuster was a nightmare. They asked for additional information and I had to send the requested information multiple times. I would never deal with this insurance ever again.