Meloche Monnex (TD Insurance) Auto Insurance Reviews

I waited a month to have someone come and pick up my car. 2 weeks later I got my estimate. The people that are supposed to be signed to the case I never heard from them. I had a lady who took my report originally. I tried to contact her and she never got back to me after. When I called TD claims department, they explained she’s no longer taking care of my care. The least she could have done is tell me. I have been emailing and calling her she didn’t bother with me.

What was once a quick, pleasant call to a customer service agent has now been shipped to overseas representatives, hard to understand, take forever (literally 10-minute call in the past now took 45 minutes), typing loudly into the phone. Shopping around for a new insurance agency after 10 years.....do not want to ever be stuck on the phone with customer service for this company again!

I tried to rate this zero stars rather than one star. But one star appears to be the lowest possibility. Our car lease expired in July 2018. We called TD Meloche Monnex to cancel our insurance before returning the car. One year later, we received a renewal notice from TD; we called them again and reminded them that this had been cancelled one year before; they said to provide proof that the lease had expired. We provided them with the lease showing the expiry date and even the inspection report when the car was returned; they indicated that they needed some mythical "end of lease" agreement, which is not a thing. Amazingly, we have again (two years later!!) just received another renewal notice - they have now continued to charge us insurance for this car for two years since our lease expired, and they still won't cancel the insurance without the mythical "end of lease" agreement!! Have just spent 2.5 hours on the phone; their agents are very polite and empathetic but their underwriting group appears to have the mandate to squeeze customers for everything they can. We used this company for 15 years. We are now cancelling all of our home and auto policies with them; we will never, ever, ever use them again. On principle, we are taking the matter above to small claims court. I would strongly advise against insurance with this company - just not worth it.

They called and left a message with zero details as to what it was regarding, and didn't leave a direct number to call them back at. Get to listen to the most annoying 4-second loop of music for another hour! I just signed up a few days ago and already regret it. So frustrating.

They have been fooling me to use the app and now they're saying they don't see the data so can't apply the discount, I wish I didn't renew it. I would have got better rates. No tickets/no accidents, 22% of the app gone.

Seriously a fraud company! I changed my address recently and I am the same postal code and still raised up the policy from 415 to 690 ...no accident no claims history at all and still jacked up the premium. Customer service rating would literally be in negative. Kept hanging up, had to call numerous times to get hold of one person. The company is trying to make their money back due to COVID 19 situation by charging ridiculous hike up on their auto insurance premium!

Waited an hour on hold. Finally filled out for an auto quote online but there was a "glitch" when I submitted the form. I'm worried about what kind of service exists if I were to have a claim or a billing problem. I guess this isn't the insurance provider for me.

Their customer service is terrible, it's so hard to get anyone on the phone. Updating your insurance takes 30+ days on their app/website. They've multi-charged us a few times and the only way to fix it, IF you catch it, is they'll charge slightly less per month for the rest of the year to make up the difference. Horrible. The one claim I've had in 30 years, they dropped the ball massively, didn't pay the damages for like 6 months. It took forever and so many calls to finally resolve. The last straw for me was that they'd stopped mailing updated insurance papers every year, so I was walking around with a 3-year-old insurance paper in my wallet and no way to get updated ones (unless I want to sit on hold for hours). I couldn't rent a van because their app was also down and I had no proof of insurance. Thank god I wasn't pulled over by the cops. I struggle to imagine any way they could be more negligent.

Worst insurance company! I had an accident and took over a week nobody responded to me, everyone you call was voicemail and they never got back to you! Why there is someone still insured with them?

I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers.