Meloche Monnex (TD Insurance) Auto Insurance Reviews

It was amazing to me that at a time when accidents and insurance claims, in general, must be at an all-time low, TD still justifies raising auto and home insurance premiums with no explanation. Having the TD My Advantage App is pointless as new rates are always higher and do not illustrate how/if the projected discount shown in the App is considered. But the best part is having failed to reach anyone on the phone in the evenings (two attempts with 30 min waits), I have now been on hold for over 2 hours on a weekday morning. Tying up my phone line, wasting my battery...and no end in sight. Totally defeated right now.

My car got damaged in Hail in Calgary on June 14. I called them up because I needed some info... I waited for 2 hours and no response! Hence I gave up.

Depuis vendredi impossible de joindre le service à la clientèle. Après plusieurs heures d'attente j'ai essayé de passer par le site web mais même la ça ne fonctionne pas bien je ne peux toujours pas utiliser mon nouveau véhicule

On hold for two hours no answer. I wanted to add car insurance for tomorrow but can’t get through. Very poor service.

I just wanted to remove one of my vehicles from my policy. I waited on hold for over 60 mins three times over the past few days with no answer. Finally gave up each time. I tried to do this online, but the website tells me I must call Customer Service! I will be switching to another provider if I can't get through today! Total waste of my time!!!

At a certain point, you can't blame everything on COVID. No one answering the phones (wait times of 3.5, 1.5, and 1 hour with no answer), no one answers the chat (now deactivated), and no one answers e-mails. How can I give a one star to customer service when there is no customer service?

Horrible customer service. Been waiting for over 2 hours to speak to someone to insure a new car, will be switching companies

I've tried calling to add a new vehicle and update existing vehicle insurance for the last 3 business days. I stayed on the line up to 2 hours with no reply. Today, I've been waiting for 3 hours and no response yet. My previous experiences with TD insurance were stellar so I wonder what happened. I will have to insure elsewhere if this isn't resolved soon. I've spoken to a competitor and got a quote while waiting on the phone with TD. (From an online TD quote, I also requested to be called, but I haven't been called back either.)

They put you on hold for a very long time. If you need to talk with customer support you will have to wait between 1 to 4 hours to speak with their representative... I'm fully frustrated each time I need to speak with a TD Meloche Monnex representative.

2 hours waiting on the phone yesterday, then again today, no answer! This shows how careless this company had become. Either employ more people or cancel this useless phone service. This is poor client service and shows no respect.